Karthick PK

✦ About Karthick PK

Karthick PK is a seasoned technology executive with over a decade of leadership experience in cloud services, database management, and enterprise SaaS infrastructure. Having served as Principal Architect at Microsoft, he led the design and operation of the world’s most advanced backend platforms powering Microsoft Dynamics 365 and Power Platform, managing millions of Azure SQL databases globally. His expertise spans AI-driven automation, scalable cloud architecture, and real-time resource orchestration, driving innovation in business app infrastructure and AI Builder technologies. Currently a Director at BluePMS Software Solutions, Karthick combines deep technical acumen with strategic vision to align technology solutions with business goals. His proven track record in managing hyper-scale platforms, ensuring operational excellence, and pioneering self-healing, cost-optimized systems positions him as a top candidate. Karthick’s broad IT engineering management skills and ability to translate complex business needs into impactful technology strategies make him a valuable leader in today’s competitive digital landscape.

📄 Full Resume

Professional Summary

Karthick is a very experienced IT professional with a track record of success in managing large scale cloud services and database services. He is versatile and highly skilled IT engineering management leader and technical expert with broad technical experience across several IT disciplines, deep understanding of business processes and ability to translate business needs to technology solutions.

Work Experience

Director — BluePMS software solutions

2025-12-01 — Present

2018-08-01 — 2025-07-31

Redmond

Spearheaded the end-to-end design, innovation, and execution of the world's most advanced SaaS infrastructure backend powering Microsoft Dynamics 365 and Power Platform.
Led a team building and operating a hyper-scalable, self-optimizing platform managing over 5 million Azure SQL databases worldwide.
Managed some of Earth's largest production databases handling over 500,000 complex SQL queries per second at peak load.
Pioneered hundreds of breakthrough automations leveraging Automated Learning, Azure-native orchestration, and predictive telemetry.
Developed zero-touch auto-scaling & elastic resource orchestration dynamically adjusting compute, storage, and memory in real time.
Implemented intelligent load balancing & auto-tiering routing traffic across regions, instances, and storage tiers with sub-second precision.
Automated index & statistics lifecycle management creating, tuning, and retiring millions of indexes and stats daily.
Enabled smart load routing & query steering directing workloads to optimal endpoints via latency, cost, and SLA-aware policies.
Delivered cost-optimized resource governance minimizing waste while maximizing performance.
Achieved a fully autonomous, self-healing platform slashing operational overhead and redefining reliability and cost-efficiency.

Technical Leader – Live Site Reliability & Platform Operations, Microsoft Dynamics 365 (Azure) — Microsoft

2016-11-01 — 2018-08-31

Redmond

Led Live Site Incident Management and platform reliability engineering for Microsoft Dynamics 365 on Azure.
Orchestrated a global ecosystem of 15,000+ production servers across 18+ data centers in 10 regions.
Delivered mission-critical uptime and seamless experiences for 2.5M+ users across 150k organizations and 50k enterprise tenants.
Directed one of Azure’s largest cloud migrations converting 150,000+ Dynamics environments from legacy on-premise data centers to SaaS platform.
Modernized stack through re-architected telemetry pipelines, deployment automation, and resilient infrastructure models.
Managed a 115-member global SRE organization across four geographies with 24×7×365 follow-the-sun model.
Served as crisis commander during high-severity incidents.
Championed SRE and DevOps adoption embedding CI/CD automation, infrastructure-as-code, and Azure Pipelines.
Engineered end-to-end observability frameworks leveraging Azure Monitor, Application Insights, and Kusto (KQL).
Pioneered self-healing automation frameworks enabling proactive, autonomous remediation reducing unplanned outages to near-zero.
Drove root cause analytics, repair item automation, and continuous improvement loops eliminating recurring faults.
Advocated automation-first reliability culture delivering five-nines-class availability across Microsoft’s global Dynamics 365 cloud ecosystem.

Escalation Engineer - Azure Cloud — Microsoft

2014-02-01 — 2016-11-30

Redmond

Supported Microsoft’s enterprise customers across Azure, Dynamics, and Data Platform ecosystem.
Diagnosed complex production issues, led critical incident triage, and drove root-cause resolutions.
Developed proactive support strategies reducing incident frequency and improving platform availability.
Partnered with Technical Account Managers to manage hot-site escalations and executive communications.
Led post-mortem and root cause analysis processes following critical incidents.
Mentored frontline engineers on deep technical troubleshooting.
Performed advanced debugging using memory dumps, source code analysis, and telemetry traces.
Delivered high-quality, time-sensitive incident resolutions emphasizing root cause prevention.
Provided feedback to Product Group to enhance service supportability and telemetry.
Collaborated globally to ensure swift containment, accurate diagnosis, and sustainable fixes for critical scenarios.

Lead Technical Advisor – Cloud & Data Platforms — Microsoft

2011-10-01 — 2014-02-28

Bengaluru Area, India

Provided pinnacle technical leadership across complex, enterprise-scale production environments.
Orchestrated engineering team supporting Premier and Enterprise customers.
Served as technical escalation authority and architecture mentor.
Led deep forensic analysis of performance bottlenecks and availability disruptions.
Conducted infrastructure and architecture audits prescribing optimized design topologies.
Spearheaded proactive incident reviews and technical forensics.
Instituted mentorship and skill-evolution programs for Support Engineers.
Acted as bridge between field engineering and Microsoft’s Product Group influencing design decisions.
Utilized data-driven analytics to improve mean time to resolution and service quality benchmarks.

Subject Matter Expert Database (Regional lead - Data platform) — IBM

2011-05-01 — 2011-08-31

Chennai Area, India

Regional Lead and SME for Microsoft’s SQL Server and Data Platform guiding 50+ database engineers.
Delivered end-to-end reliability, availability, and performance engineering for mission-critical workloads.
Executed deep diagnostics and performance tuning resolving CPU, memory, and query bottlenecks.
Engineered indexing and optimization frameworks stabilizing throughput and reducing latency.
Architected and maintained HA/DR ecosystems using Failover Clustering, Mirroring, Log Shipping, and Replication.
Performed root-cause and dump-level debugging with WinDBG.
Led SQL Server upgrades (2000, 2005, 2008, 2012) with zero data loss.
Designed backup/restore blueprints, index maintenance cycles, and DBCC integrity pipelines.
Implemented security governance frameworks and audit controls.
Introduced automated health dashboards for proactive anomaly detection.
Partnered with leadership to evaluate emerging data technologies and launch upskilling programs.
Functioned as technical nucleus bridging architecture, engineering, and operations.

Technical Advisor – SQL Server — Microsoft

2007-03-01 — 2011-05-31

Bengaluru Area, India

Led a team of 10+ engineers providing advanced technical support to Microsoft Premier customers.
Ensured stability, performance, and recoverability across large-scale SQL Server production environments.
Functioned as primary escalation and performance engineering lead for critical workloads.
Guided troubleshooting of complex database issues including blocking, deadlocks, and high CPU utilization.
Delivered root-cause analysis through deep inspection of execution plans and profiler traces.
Executed query tuning, index optimization, and memory configuration reviews.
Designed and maintained high-availability and disaster-recovery architectures.
Handled database corruption and recovery operations applying forensic techniques.
Secured SQL Server through authentication hardening, auditing, and policy enforcement.
Partnered with customers on upgrade planning, patch management, and hotfix deployments.
Conducted technical reviews of incidents and mentored Support Engineers.
Strengthened reliability and performance posture of Microsoft’s SQL Server ecosystem globally.

Engineer - Database Administration — Wipro Infotech

2006-09-01 — 2007-03-31

Key DBA team resource for Wipro’s client Genpact.
Assisted data architects in data model reviews and database implementation.
Implemented DDL changes at data model and database levels.
Supported nearly 1000+ Applications and 5000+ Databases.
Managed High Data available RAC, Data guard environment with 10-20 transactions per second.
Designed and managed bulk weekly data loads using SQL Loaders.
Designed and sized Databases based on Application Requirements and SLAs.
Handled OS requests, granting roles, and user creations.
Performed Launch Support for DB Releases updating UAT and PROD Databases.
Migrated schema using EXP/IMP Utility.
Performed Oracle DB upgrades across platforms.
Installed Oracle 10G software and applied patches.
Used OEM Monitoring for tablespaces and data file management.
Performed standard database monitoring and maintenance activities.
Designed and implemented Disaster Recovery plans.
Acted as secondary DBA for SQL Server core activities including installation, setup, migration, backup, restore, and security.

System Engineer - DBA — SIPTECHNOLOGIES

2006-03-01 — 2006-09-30

Chennai

Installed and configured Oracle database servers.
Implemented data guard and standby databases.
Created and maintained Oracle Databases.
Implemented automation scripts for backups and performance checking.
Created and managed physical & logical database objects.
Planned capacity and tuned databases.
Created tablespaces, undo segments, user maintenance, and database security.
Provided technical support to application development teams.
Managed data accuracy, security, and recovery planning.
Performed SQL Server troubleshooting, monitoring, performance tuning, query optimization.
Planned for Backup, Recovery, DBCC, Log shipping, and Replication.
Worked with databases of various sizes.

Sr Implementation Engineer — Winsar Infosoft

2002-03-01 — 2006-03-31

Installed and configured Oracle/SQL Server database servers and patching.
Created and maintained Oracle and SQL Server Databases.
Managed physical & logical database objects.
Implemented backup, recovery, and fine-tuning strategies.
Configured and maintained standby databases and data guard.
Created tablespaces, undo segments, user maintenance, and database security.
Provided technical support to application development teams.
Monitored database growth and performance.
Managed data accuracy, security, and recovery planning.
Tuned databases using OEM/Performance manager.
Checked alert log errors and rectified them.
Handled user service requests.
Installed and upgraded SQL Server on various OS.
Created backup plans and disaster recovery strategies.
Configured SQL Server memory and login permissions.
Created Database Maintenance Plans, DTS Packages, Jobs, and Scheduling.
Performed data migration using DTS Packages and Import/Export Wizards.
Migrated from SQL 2000 to SQL 2005.
Transformed data and objects through DDL compilation and data source creation.
Created database servers and databases per client requirements.

Education

Diploma in Computer Technology in Computer Science

1999-01-01 — 2002-01-01

NPT

Skills

SQLAI AgentsArchitectural Project ManagementArchitects Architectural DevelopmentArtificial Intelligence (AI)IT Service ManagementManagement LeadershipReliability EngineeringProject ManagementCloud ApplicationsMicrosoft SQL ServerSSISMicrosoft TechnologiesDatabase AdministrationHigh AvailabilityPerformance TuningSQL TuningSSRSWindows AzureSQL AzureC#C++PowershellSQL Server MemorySQL Server debuggingBusiness IntelligenceCloud ComputingSolution ArchitectureMicrosoft ProductsSQL Server Integration Services (SSIS)SQL Server Reporting Services (SSRS)DatabasesCloud DevOps

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✦ About Karthick PK

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