Technical Support Engineer

We are looking for a dedicated and customer-focused Technical Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role is open to freshers as well as experienced professionals who are passionate about troubleshooting and customer service.

Key Responsibilities:

1. Provide technical support via phone, email, or chat.
2. Troubleshoot hardware, software, and network-related issues.
3. Diagnose and resolve technical problems efficiently.
4. Install, configure, and maintain systems and applications.
5. Escalate complex issues to senior teams when required.
6. Maintain accurate records of issues and solutions.
7. Assist in system upgrades and maintenance activities.
8. Ensure high customer satisfaction and timely resolution.

Required Skills:

1. Basic understanding of computer hardware and software.
2. Knowledge of Windows/Linux operating systems.
3. Basic networking knowledge (TCP/IP, DNS, LAN).
4. Strong troubleshooting and problem-solving skills.
5. Good communication and interpersonal skills.
6. Familiarity with ticketing tools and support systems.
7. Ability to work in rotational shifts (if required).
8. Customer-oriented mindset.

Preferred Skills (Good to Have):

1. Knowledge of remote desktop tools.
2. Understanding of Active Directory and user management.
3. Experience with cloud platforms (AWS / Azure) basics.
4. IT certifications (CCNA / CompTIA / Microsoft) are a plus.

Eligibility:

1. B.E / B.Tech / B.Sc / M.Tech / MCA/Diploma or related field.
2. Freshers with strong technical interest are welcome.
3. 0–8 years of relevant experience.

Experience: 0–8 Years
Location: Chennai/Remote Employment Type: Full-Time