Front Office Manager – Entry Level

Job Summary

We are looking for a motivated and customer-focused Front Office Manager to support and manage daily front office operations. The candidate will be responsible for ensuring a smooth guest experience, coordinating with hotel departments, and maintaining high standards of customer service.

This role is suitable for candidates with a strong interest in the hospitality industry and front office operations.

Key Responsibilities

• Assist in managing daily front office operations.
• Welcome guests and ensure a smooth check-in and check-out experience.
• Handle guest queries, requests, and concerns professionally.
• Coordinate with housekeeping and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest information and reservation records.
• Support the team in handling room allocations and guest requirements.
• Ensure adherence to hotel SOPs and service standards.
• Assist in resolving guest complaints and escalating issues when required.
• Learn and operate hotel PMS software and front office systems.
• Maintain a professional and welcoming environment at the front desk.

Required Skills

• Front Office Operations
• Guest Relationship Management
• Communication Skills
• Basic PMS Knowledge
• Problem Solving

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Freshers and entry-level candidates are encouraged to apply.
• Good communication and interpersonal skills.
• Customer-focused attitude and willingness to learn.
• Ability to work in rotational shifts.