Jobs at Amazon

Description When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, billions of decisions get made by machines and humans. The Last Mile Analytics and Quality (LMAQ) organization enables last mile technology (e.g., Geospatial, Routing, Safety) and business teams (e.g., Delivery Service Partners-DSP, Flex, HUB, Pickup & Return Points-PARP) by providing analytics, insights, non-technical program management, and scaled human-in-loop support. We help improve foundational inputs (e.g., delivery geocodes, roads, and route plans) to transportation systems by partnering with technology teams to launch ML models and making manual corrections for outlier defect patterns. With business teams, we are invested across the entire transporter/partner lifecycle and enable processes such as partner onboarding, compliance, infractions and fraud, scorecard appeals, and offboarding. LMAQ operates at scale across all regions. Amazon is seeking a Sr Manager Program Management with the Last Mile Analytics and Quality (LMAQ) team to drive the central functions across LMAQ. You will lead the Workforce Planning, L&D, ACES, Data Governance, Engagement, and central programs at LMAQ. You will provide strategic leadership and management across all support functions, ensuring alignment with the organization’s global strategy and objectives. You will develop and implement strategies for support functions and prioritize as per the needs of the organization. You will lead the central programs that cut across all of LMAQ, such as Gen AI driven productivity improvements, tooling and automation for the LMAQ operations teams and the OP and HC planning for LMAQ. As a member of the LMAQ org, you will continually raise the bar on innovation for great customer experience. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product, technology and sciences teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. Excellent communication and writing skills and executive presence to get in front of VPs will be required. You will need to work in a high pace environment with pressing timelines. The Successful Candidate Will Be Able To • Effectively balance the business needs with the LMAQ operations plan including OPEX and HC. • Drive effective teamwork, communication, collaboration and commitment across multiple verticals within LMAQ. • Manage disparate teams and areas such as ACES, Infosec, L&D and Operations Excellence. • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. • Serve as a role model for Amazon Leadership Principles inside and outside the organization. • Actively seek to implement and distribute best practices across teams. Key job responsibilities • Providing strategic leadership and management across all support functions, ensuring alignment with the organization’s global strategy and objectives. • Develop and implement strategies for support functions and prioritize as per the needs of the organization. • Manage strategic partnerships and coordinate with partner teams and stakeholder like Tech, Science and upstream teams • Lead MBRs for the Support functions teams • Lead work planning, goal setting, and staffing needs for the team. • Lead the central programs for LMAQ • Lead the org wide documents for LMAQ such as OP and QBRs Basic Qualifications • 7+ years of team management experience • MBA • - Prior experience in Work Force Planning, Capacity Planning, ACES, Quality and Training functions • - Strong Program Management skills, having run large programs in the past • - Strong people management experience Preferred Qualifications • Experience implementing repeatable processes and driving automation or standardization • Senior role leading a large Amazon team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A10569393

Description When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, billions of decisions get made by machines and humans. The Last Mile Analytics and Quality (LMAQ) organization enables last mile technology (e.g., Geospatial, Routing, Safety) and business teams (e.g., Delivery Service Partners-DSP, Flex, HUB, Pickup & Return Points-PARP) by providing analytics, insights, non-technical program management, and scaled human-in-loop support. We help improve foundational inputs (e.g., delivery geocodes, roads, and route plans) to transportation systems by partnering with technology teams to launch ML models and making manual corrections for outlier defect patterns. With business teams, we are invested across the entire transporter/partner lifecycle and enable processes such as partner onboarding, compliance, infractions and fraud, scorecard appeals, and offboarding. LMAQ operates at scale across all regions. Amazon is seeking a Sr Manager Program Management with the Last Mile Analytics and Quality (LMAQ) team to drive the central functions across LMAQ. You will lead the Workforce Planning, L&D, ACES, Data Governance, Engagement, and central programs at LMAQ. You will provide strategic leadership and management across all support functions, ensuring alignment with the organization’s global strategy and objectives. You will develop and implement strategies for support functions and prioritize as per the needs of the organization. You will lead the central programs that cut across all of LMAQ, such as Gen AI driven productivity improvements, tooling and automation for the LMAQ operations teams and the OP and HC planning for LMAQ. As a member of the LMAQ org, you will continually raise the bar on innovation for great customer experience. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product, technology and sciences teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. Excellent communication and writing skills and executive presence to get in front of VPs will be required. You will need to work in a high pace environment with pressing timelines. The Successful Candidate Will Be Able To • Effectively balance the business needs with the LMAQ operations plan including OPEX and HC. • Drive effective teamwork, communication, collaboration and commitment across multiple verticals within LMAQ. • Manage disparate teams and areas such as ACES, Infosec, L&D and Operations Excellence. • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. • Serve as a role model for Amazon Leadership Principles inside and outside the organization. • Actively seek to implement and distribute best practices across teams. Key job responsibilities • Providing strategic leadership and management across all support functions, ensuring alignment with the organization’s global strategy and objectives. • Develop and implement strategies for support functions and prioritize as per the needs of the organization. • Manage strategic partnerships and coordinate with partner teams and stakeholder like Tech, Science and upstream teams • Lead MBRs for the Support functions teams • Lead work planning, goal setting, and staffing needs for the team. • Lead the central programs for LMAQ • Lead the org wide documents for LMAQ such as OP and QBRs Basic Qualifications • 7+ years of team management experience • MBA • - Prior experience in Work Force Planning, Capacity Planning, ACES, Quality and Training functions • - Strong Program Management skills, having run large programs in the past • - Strong people management experience Preferred Qualifications • Experience implementing repeatable processes and driving automation or standardization • Senior role leading a large Amazon team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A10569393

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations. As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving cost optimization for UAE operations in addition to supporting network speed and DEX projects. You will be a subject matter expert on Rush operations and tools focusing on safety, quality, productivity, and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon's UTR, OTR and routing technologies. This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders. Key job responsibilities • \towning SPD/SPR/utilization improvement roadmap, • \tleading cost-per-unit reduction programs, • \tdriving routing efficiency initiatives, • \tmanaging labor plan assumptions & demand-shaping programs, • \tconducting data-driven analysis for pilot and expansion evaluation, • \tinfluencing cross-functional stakeholders (DEX, Finance, Tech, Ops), • \tbuilding scalable mechanisms (WBRs, dashboards), • \tworking closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF), and writing 6-pagers/narratives. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations. As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving cost optimization for UAE operations in addition to supporting network speed and DEX projects. You will be a subject matter expert on Rush operations and tools focusing on safety, quality, productivity, and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon's UTR, OTR and routing technologies. This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders. Key job responsibilities • \towning SPD/SPR/utilization improvement roadmap, • \tleading cost-per-unit reduction programs, • \tdriving routing efficiency initiatives, • \tmanaging labor plan assumptions & demand-shaping programs, • \tconducting data-driven analysis for pilot and expansion evaluation, • \tinfluencing cross-functional stakeholders (DEX, Finance, Tech, Ops), • \tbuilding scalable mechanisms (WBRs, dashboards), • \tworking closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF), and writing 6-pagers/narratives. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations. As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving cost optimization for UAE operations in addition to supporting network speed and DEX projects. You will be a subject matter expert on Rush operations and tools focusing on safety, quality, productivity, and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon's UTR, OTR and routing technologies. This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders. Key job responsibilities • \towning SPD/SPR/utilization improvement roadmap, • \tleading cost-per-unit reduction programs, • \tdriving routing efficiency initiatives, • \tmanaging labor plan assumptions & demand-shaping programs, • \tconducting data-driven analysis for pilot and expansion evaluation, • \tinfluencing cross-functional stakeholders (DEX, Finance, Tech, Ops), • \tbuilding scalable mechanisms (WBRs, dashboards), • \tworking closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF), and writing 6-pagers/narratives. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations. As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving cost optimization for UAE operations in addition to supporting network speed and DEX projects. You will be a subject matter expert on Rush operations and tools focusing on safety, quality, productivity, and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon's UTR, OTR and routing technologies. This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders. Key job responsibilities • \towning SPD/SPR/utilization improvement roadmap, • \tleading cost-per-unit reduction programs, • \tdriving routing efficiency initiatives, • \tmanaging labor plan assumptions & demand-shaping programs, • \tconducting data-driven analysis for pilot and expansion evaluation, • \tinfluencing cross-functional stakeholders (DEX, Finance, Tech, Ops), • \tbuilding scalable mechanisms (WBRs, dashboards), • \tworking closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF), and writing 6-pagers/narratives. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Bachelor's degree PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon Middle East and North Africa FZ-LLC is seeking a seasoned product manager in Dubai with 5+ years of experience to lead product initiatives. The role requires strong leadership, prioritisation, and clear communication across cross-functional teams including senior stakeholders. Candidates should hold a Bachelor of Science in Computer Science, with a Master's degree or equivalent preferred, and be prepared to drive impactful outcomes in a fast-paced, global technology environment.

Associate Site Merchandiser, IN Apparel Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our site merchandising team and help define the course of the Amazon business. Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are looking for a smart, results-oriented Site Merchandiser to grow our business. The successful candidate will be responsible for planning and executing best in class site and email merchandising strategies. This role is based in Bangalore. The Site Merchandiser will ensure that accurate, comprehensive and high-quality product information is available on all products we carry, and that customer expectations are set and met to a high standard. He or she will write and schedule content on emails, home pages, category pages, and pages across the site, compile and analyze traffic and other web metrics, and report on performance to our management teams. He or she will propose, plan and execute new features, stores, and products with minimal oversight, partnering with business and technical teams to achieve project goals. This person will set goals that all functions may be involved in achieving and will liaise with tech teams and global category teams to execute. He or she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, the marketing team, designers, and other editors in similar roles across the business. Technical requirements include HTML, XML and Excel, plus the ability to learn our in-house tools quickly. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, and work well with multiple teams. In addition to having first-class written and verbal communication skills in English, this Site Merchandiser will be able to prioritize to meet deadlines in a fast-paced environment. The ideal candidate will be innovative and internally motivated and have strong interest in and some experience with online merchandising. Basic Qualifications - Bachelor's degree or equivalent Preferred Qualifications - Experience analyzing campaign performance metrics and key performance indicators (KPIs) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Experience Level Mid Level

Amazon is seeking a talented and passionate Product Manager to join our CrossBorder Ecommerce team. In this role you will be responsible for driving onsite merchandising promotions and marketing activities for our international customers shopping across borders. You will work closely with global teams to create seamless shopping experiences that delight customers and drive business growth.Key ResponsibilitiesDevelop and execute the product marketing strategy for crossborder onsite merchandising promotions and marketing initiativesCollaborate with international teams to identify and implement best practices for localizing the shopping experienceDesign and launch innovative promotional campaigns that resonate with crossborder shoppersAnalyze customer behavior and market trends to inform product decisions and optimize the crossborder shopping journeyPartner with engineering teams to build and enhance features that support crossborder merchandising and promotionsWork with business intelligence teams to develop metrics and KPIs for measuring the success of crossborder initiativesCoordinate with legal and compliance teams to ensure adherence to international regulations and Amazon policiesManage stakeholder relationships across multiple regions and functionsRequired ExperienceBachelors degree in Business Marketing Computer Science or related field3 years of experience in product management product marketing preferably in ecommerce or digital marketingStrong analytical skills with experience in datadriven decision makingExcellent communication and presentation skillsAbility to work effectively in a fastpaced ambiguous environmentExperience with international ecommerce or crossborder tradeKnowledge of A/B testing and experimentation methodologiesFamiliarity with SQL and data visualization toolsUnderstanding of different cultural contexts and their impact on shopping behaviorsDemonstrated ability to launch successful products or features in multiple international marketsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. #J-18808-Ljbffr

Amazon is seeking a talented and passionate Product Manager to join our CrossBorder Ecommerce team. In this role you will be responsible for driving onsite merchandising promotions and marketing activities for our international customers shopping across borders. You will work closely with global teams to create seamless shopping experiences that delight customers and drive business growth.Key ResponsibilitiesDevelop and execute the product marketing strategy for crossborder onsite merchandising promotions and marketing initiativesCollaborate with international teams to identify and implement best practices for localizing the shopping experienceDesign and launch innovative promotional campaigns that resonate with crossborder shoppersAnalyze customer behavior and market trends to inform product decisions and optimize the crossborder shopping journeyPartner with engineering teams to build and enhance features that support crossborder merchandising and promotionsWork with business intelligence teams to develop metrics and KPIs for measuring the success of crossborder initiativesCoordinate with legal and compliance teams to ensure adherence to international regulations and Amazon policiesManage stakeholder relationships across multiple regions and functionsRequired ExperienceBachelors degree in Business Marketing Computer Science or related field3 years of experience in product management product marketing preferably in ecommerce or digital marketingStrong analytical skills with experience in datadriven decision makingExcellent communication and presentation skillsAbility to work effectively in a fastpaced ambiguous environmentExperience with international ecommerce or crossborder tradeKnowledge of A/B testing and experimentation methodologiesFamiliarity with SQL and data visualization toolsUnderstanding of different cultural contexts and their impact on shopping behaviorsDemonstrated ability to launch successful products or features in multiple international marketsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. #J-18808-Ljbffr