Job Role
• Sales & Marketing Manager
Job Description
Customer Support:
• Attend incoming customer calls professionally and provide accurate information.
• Understand customer requirements and explain YRS Prefab products and services.
• Handle customer queries and provide timely assistance.
• Maintain a professional and customer-friendly approach during all interactions.
• Follow up with customers to ensure proper resolution of their requirements.
Sales Coordination
• Prepare and send quotations to prospective and existing customers.
• Follow up with prospective clients regarding quotations and enquiries.
• Maintain regular communication with existing customers.
• Support the sales team in managing customer requirements and enquiries.
• Coordinate with the sales team to ensure timely customer support and follow-up.
• Assist in converting enquiries into potential sales opportunities.
Customer Records & CRM
• Maintain accurate customer records and contact details.
• Update CRM systems and Excel sheets regularly.
• Record customer enquiries, follow-ups, quotations, and sales-related information.
• Ensure all customer information is properly documented and updated.
Communication & Follow-Up
• Communicate effectively with customers in English, Hindi, and Punjabi.
• Conduct regular follow-ups with prospective clients.
• Handle customer negotiations professionally when required.
• Build and maintain positive relationships with customers.
• Coordinate with internal teams to ensure smooth communication and service delivery.
Job Requirements
Communication Skills:
• Excellent communication skills in English.
• Fluent in Hindi and Punjabi.
• Good customer-handling and interpersonal skills.
• Strong follow-up and negotiation abilities.
Computer Skills
• Good knowledge of MS Word.
• Good knowledge of MS Excel.
• Familiarity with Email and Internet.
• Basic knowledge of CRM systems and customer data management.
Professional Skills
• Professional and pleasant personality.
• Ability to work independently.
• Ability to work effectively as part of a team.
• Strong organizational and follow-up skills.
• Customer-focused and responsible approach.
Educational Qualification
• Graduate in any discipline preferred.
Experience
• Experience in customer handling, telecalling, sales coordination, or customer support is preferred.
Gender
Job Details:
• Female
Benefits
• Attractive Salary
• Performance Incentives
• Career Growth Opportunities
• Professional Work Environment