Customer Success Executive Client Support & Engagement - Fresher
Vital20 Communications•Ahmedabad, Gujarat, IN
0+ Years Exp
Posted: 18/8/2026
About the job:
Customer Success Executive Client Support & Engagement
Location: Ahmedabad, Gujarat
Work Mode: On-site
Employment Type: Full-time
Experience: 6+ months preferred
Company: ChatterPillar an in-house business vertical of Vital20 Communications
ChatterPillar ( in-house business vertical of Vital20 Communications)
ChatterPillar is a WhatsApp Business communication and marketing platform that helps businesses connect with their customers through the official WhatsApp Business Platform powered by Meta.
Businesses use ChatterPillar for customer communication, marketing campaigns, promotions, updates and customer engagement.
We currently work with 200+ businesses and are building toward our next milestone of 1,000+ active businesses.
About the Role
We are looking for a Customer Success Executive who enjoys talking to people, helping customers and learning new technology.
Your main responsibility will be to speak with customers, understand their requirements, help them use ChatterPillar and make sure they have a good experience with the platform.
This is a hands-on, customer-facing role. You will regularly communicate with customers through phone calls and WhatsApp.
You will also follow up with customers, help them with campaigns, monitor their usage, support renewals and identify opportunities where we can help them get more value from ChatterPillar.
Freshers are welcome. Previous experience in SaaS or WhatsApp Business is not required. We will train you on the product.
What matters most to us is good communication, basic computer skills, confidence on calls and a willingness to learn.
What You'll DoCustomer Support
• Speak with customers over phone, WhatsApp and other support channels.
• Understand customer questions and provide helpful solutions.
• Help customers understand and use ChatterPillar.
• Assist with basic platform and campaign-related queries.
• Coordinate with the technical team when an issue requires escalation.
• Follow up with customers until their issue is resolved.
Customer Follow-up & Engagement
• Regularly follow up with existing customers.
• Contact customers who are inactive or not using the platform regularly.
• Understand why they are not running campaigns.
• Help customers identify useful WhatsApp campaign opportunities.
• Suggest relevant campaign ideas based on their business.
• Collect customer feedback and share important insights with the team.
Customer Usage, Credits & Renewals
• Keep track of customer usage and credit requirements.
• Contact customers when they may need additional messaging credits.
• Explain relevant credit packages and offers.
• Follow up with customers regarding upcoming renewals.
• Maintain good relationships with existing customers.
• Identify customers who need additional attention or support.
What We're Looking For
We are looking for someone who:
• Communicates clearly and confidently.
• Is comfortable speaking with customers on the phone.
• Has basic computer knowledge.
• Is comfortable using WhatsApp, email and common computer applications.
• Has good English and Hindi communication skills.
• Is willing to learn new software and technology.
• Has a positive and helpful attitude.
• Can follow up consistently with customers.
• Takes responsibility for completing tasks.
• Has a problem-solving mindset.
Gujarati communication skills will be an advantage.
Freshers Are Welcome
If you are a fresher with:
• Good communication skills
• Basic computer knowledge
• Confidence to speak with customers
• A willingness to learn
• A positive attitude
we encourage you to apply.
Previous experience in customer support, customer success, sales, account management or SaaS is an advantage, but not mandatory.
What You'll Learn
You will get practical experience in:
• Customer Success
• Customer Support
• Client Communication
• SaaS
• WhatsApp Business
• Digital Marketing
• Customer Engagement
• Account Management
• Customer Retention
• Renewals
What Makes Someone Successful in This Role?
We don't expect you to know everything when you join.
We will train you on the product.
What we need from you is the ability to listen, communicate, learn, follow up and take ownership.
If a customer has a problem, we want someone who thinks:
Let me understand the problem and see how I can help.
rather than simply passing the problem to someone else.
Career Growth
Customer Success Executive Senior Customer Success Executive Customer Success Lead Customer Success Manager
As you gain experience and take ownership of customers, your responsibilities and career opportunities will grow with the business.
Why Join ChatterPillar?
• Work in a growing SaaS business.
• Work directly with businesses and business owners.
• Learn WhatsApp Business and conversational marketing.
• Develop strong customer communication skills.
• Build experience in Customer Success and Account Management.
• Learn how technology, marketing and customer relationships come together.
• Be part of our journey from 200+ to 1,000+ active businesses.
Compensation
Compensation will be discussed based on skills, experience and suitability for the role.
Ready to Join?
If you are a good communicator, comfortable speaking with customers, have basic computer skills and are eager to learn, we'd like to hear from you.
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00
Sales Development Representative | Internship + Full-Time | Freshers Welcome
Hexcode Think Private Limited•Ahmedabad, Gujarat, IN
0+ Years Exp
Posted: 16/8/2026
Hexcode Think Pvt Ltd is looking for enthusiastic and motivated Customer Success & Sales Executives to join our growing team. This role is ideal for fresh graduates and individuals who are passionate about sales, customer engagement, and building relationships.
You will be responsible for introducing and selling Superblock, our AI-powered WhatsApp automation platform, to businesses and educational institutions. You will also assist customers throughout their onboarding journey and help ensure their success with the platform.
Responsibilities
• Generate and qualify new leads.
• Reach out to prospects via phone, WhatsApp, email, and social media.
• Demonstrate Superblock's features and benefits to potential customers.
• Convert leads into paying customers and achieve sales targets.
• Assist customers during onboarding and provide basic support.
• Build and maintain strong customer relationships.
• Follow up with prospects and existing customers to ensure satisfaction.
• Maintain accurate records of sales activities and customer interactions.
Requirements
• Freshers are welcome to apply.
• Strong communication and interpersonal skills.
• Self-motivated and target-oriented mindset.
• Willingness to learn about SaaS products and customer success.
• Basic computer and internet skills.
• Prior sales experience is an advantage but not required.
What We Offer
• 2-month internship with hands-on training and mentorship.
• 20% commission on every successful sale closed during the internship (no earning limit).
• Opportunity to transition into a full-time role based on performance.
• Earning potential up to ₹30,000+ per month through commissions and incentives.
• Performance-based bonuses and rewards.
• Flexible work environment.
• Excellent career growth opportunities in the SaaS industry
Compensation: This internship follows a performance-based commission model. There is no fixed monthly stipend during the internship. Instead, interns earn a 20% commission on every successful sale they close, with unlimited earning potential based on performance.
Company: Hexcode Think Pvt Ltd
Product: Superblock (https://superblock.chat)
Freshers are highly encouraged to apply.
Pay: From ₹10,000.00 per month
Benefits:
• Flexible schedule
• Work from home
Work Location: In person
Sales Development Representative | Internship + Full-Time | Freshers Welcome
Hexcode Think Private Limited•Ahmedabad, Gujarat, IN
0+ Years Exp
Posted: 16/8/2026
Hexcode Think Pvt Ltd is looking for enthusiastic and motivated Customer Success & Sales Executives to join our growing team. This role is ideal for fresh graduates and individuals who are passionate about sales, customer engagement, and building relationships.
You will be responsible for introducing and selling Superblock, our AI-powered WhatsApp automation platform, to businesses and educational institutions. You will also assist customers throughout their onboarding journey and help ensure their success with the platform.
Responsibilities
• Generate and qualify new leads.
• Reach out to prospects via phone, WhatsApp, email, and social media.
• Demonstrate Superblock's features and benefits to potential customers.
• Convert leads into paying customers and achieve sales targets.
• Assist customers during onboarding and provide basic support.
• Build and maintain strong customer relationships.
• Follow up with prospects and existing customers to ensure satisfaction.
• Maintain accurate records of sales activities and customer interactions.
Requirements
• Freshers are welcome to apply.
• Strong communication and interpersonal skills.
• Self-motivated and target-oriented mindset.
• Willingness to learn about SaaS products and customer success.
• Basic computer and internet skills.
• Prior sales experience is an advantage but not required.
What We Offer
• 2-month internship with hands-on training and mentorship.
• 20% commission on every successful sale closed during the internship (no earning limit).
• Opportunity to transition into a full-time role based on performance.
• Earning potential up to ₹30,000+ per month through commissions and incentives.
• Performance-based bonuses and rewards.
• Flexible work environment.
• Excellent career growth opportunities in the SaaS industry
Compensation: This internship follows a performance-based commission model. There is no fixed monthly stipend during the internship. Instead, interns earn a 20% commission on every successful sale they close, with unlimited earning potential based on performance.
Company: Hexcode Think Pvt Ltd
Product: Superblock (https://superblock.chat)
Freshers are highly encouraged to apply.
Pay: From ₹10,000.00 per month
Benefits:
• Flexible schedule
• Work from home
Work Location: In person
Business Development Executive
HCP Wellness Private Limited•Ahmedabad, Gujarat, IN
3+ Years Exp
Posted: 16/8/2026
The ideal candidate will have experience in all stages of the online b2b sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
HCP Wellness is a new-age skin care & color cosmetics, personal care, oral care products manufacturing solutions provider that offers the best private label, third party, contract manufacturing from India to the Globally. Candidate should have to developed new clients and managed existing clients and have the capability to translate the customer business issues into requirements. Conduct market research to identify selling possibilities.
Responsibilities
✔ Prior experience of Product Listing, Bidding, Lead Generation, E-mail Marketing etc
✔ Experience in using/managing Alibaba, TradeIndia, Indiamart, ExportersIndia
✔ Explore and develop new business opportunities and understand client's requirement and acquisition
✔ Contacting potential clients via email or phone to establish rapport and set up meetings
✔ Ability to work in a target-centric manner, achieving set goals
✔ Analyze market and establish competitive advantages
✔ Experience with interacting with global clientele
✔ Maintain consistent contact with existing clients
✔ Seek new sales opportunities through networking
✔ Build relationships with prospective clients
✔ Target based revenue generation for company
✔ Track metrics to ensure targets are hit
✔ Manage sales pipeline
Candidate Profile:
✔ Fluency in English and Local Region language
✔ Excellent communication and presentation skills
✔ Strong Results Orientation and Execution Excellence
✔ High Energy and Passion
✔ Strong Sales Experience
✔ Good knowledge in MS Word, Excel & Power Point
✔ An emphatic communicator with pleasant personality.
✔ Self-driven, well groomed, results-oriented professional with a positive outlook.
✔ Structured and process oriented.
✔ Zeal for multitasking. Comprehensive towards Facts and Figures.
✔ Experience in full sales cycle including deal closing Demonstrated sales success
✔ Strong negotiation skills
✔ CRM experience is preferred
Qualification
Bachelor's degree 3+ years in sales industry
Please also mention following things:
✔ Total Experience
✔ Current CTC
✔ Notice Period Required
► FRESHERS MAY ALSO APPLY ◄
RELATED JOB OPENINGS
• B2B Sales Executive or B2B Sales Manager
• Sales Executive or Manager
• CRM – Client Coordinator
• B2B Sales Executives & B2B Sales Managers
• BDM Business Development Managers
• BDE Business Development Executive
• Export Manager-International Business Manager
District Sales Operations
Expeditors•Ahmedabad, Gujarat, IN
0+ Years Exp
Posted: 16/8/2026
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Scope of Position
Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The District Sales Operations role supports all Business Development efforts in the district.
Reports to District Sales Manager
Key Deliverables
Sales Support
• Support and attend weekly district sales meetings
• Manage and distribute sales leads
• Organize Sales training sessions for your district
• Manage company visitors and arrange meeting schedules with sales team
Reporting
• Deliver reporting on a frequent basis to support sales initiatives and data integrity
• Local expert and advocate of Sales Enablement tools
Bids
• Facilitate bid organization and responses for region’s bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.)
• Local expert on bid management and facilitation
Events
• Coordinate and deliver customer-facing district events for the Business Development teams
• Analyze and deliver survey responses
Marketing
• Local expert and advocate of templates and branding guidelines
• Support local marketing needs
• Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations
Personal Growth
• Attend training and development sessions to understand the requirements of Sales and Sales Operations
• Work closely with Regional Sales Operations and GEO Sales Operations
• Take on additional assignments, as required, in support of Business Development in the district/region
Qualifications
• Must be proficient in Microsoft Office Suite - PowerPoint, Word, Excel, Outlook, etc.
• The ability to work off-site for local events
• The ability to travel for trainings
• Strong problem solving, organizational, and interpersonal skills
• Ability to work productively both individually and in a team environment
• Sense of urgency for goal achievement
• Strong grammar and writing skills
• Self-motivated with ability to work in a fast paced and constantly changing environment
• Strong rapport and relationship building focused
• Empowered to make quick decisions in response to changing conditions
• Influences others to action
• Timeliness and accountability for results
• Attention to detail
• Strong communication and public speaking skills
• Fluent in English
Additional Information
Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
Junior Sales & Business Development Executive
Siddham PolyIndia Private Limited•Ahmedabad, Gujarat, IN
3+ Years Exp
Posted: 15/8/2026
Company Description
At Siddham PolyIndia, we are dedicated to advancing plastic recycling by converting discarded plastics into high-quality materials such as rPET Flakes, Recycled PP, Recycled HDPE, Recycled LDPE, Recycled LLDPE, and Recycled PPCP Grade Polymers. Our mission is to reduce landfill use, lower greenhouse emissions, and conserve resources through innovative recycling techniques, helping clients achieve their sustainability goals. Join us in creating a cleaner and more sustainable world.
Role Description
We are looking for a Sales & Business Development Executive / Assistant Manager – Recycled Polymers for our Ahmedabad office. This is a full-time, on-site role that involves:
• New business development and lead generation.
• Client communication and account management
• Driving sales initiatives to promote sustainable practices in the plastics industry
• Expanding market reach and achieving revenue targets
Qualifications
• Proven experience in business development and lead generation
• Strong business acumen and communication skills
• Experience in account management and client relations
• Ability to drive sales initiatives and promote sustainability
• Excellent presentation and negotiation skills
• Industry knowledge in recycled polymers is a plus
• Bachelor’s degree in Business Administration, Marketing, or a related field
If you are passionate about sustainability and have a minimum of 3 years of experience in the recycled polymers industry, we invite you to apply. Salary will be as per experience and industry norms.
#FRESHERS DON'T APPLY, AND EXPERIENCE OVER 7 YEARS ALSO.
Send your resume to [email protected]
Industry
• Plastics Manufacturing
Employment Type
Full-time
Procurement Executive
Arrow Electronics•Ahmedabad, Gujarat, IN
5+ Years Exp
Posted: 14/8/2026
Position:
Procurement Executive
Job Description:
Key Responsibilities
1. RFQ Management & Technical Cost Analysis
• * End-to-End Costing: Conduct detailed product costing analysis including material costs, manufacturing/labor costs, overheads, and logistics.
• Drawing Interpretation: Read and interpret technical engineering drawings, Bill of Materials (BOMs), and Gerber files to identify sourcing requirements.
• Component & Assembly Costing: Analyze and cost complex printed circuit boards (PCBs), PCB Assemblies (PCBA), electronic components, and custom mechanical parts (enclosures, sheet metal, plastics).
• Spend Analysis: Perform spend analysis to identify cost-saving opportunities, cost drivers, and margin improvements.
2. Proposal Generation & Sales Support
• * Independent Bidding: Act as the strategic partner to Sales Leads, taking complete ownership of building competitive commercial proposals and RFQ packages.
• Technical Queries: Clarify technical and commercial ambiguities directly with the customer or internal engineering teams.
3. Strategic Sourcing & Vendor Development
• * Supplier Identification: Scout, evaluate, and onboard high-quality global suppliers for electronics and mechanical components.
• Negotiation: Drive commercial negotiations with global suppliers to secure optimal pricing, credit terms, and lead times.
• Global Supply Chain Management: Mitigate supply chain risks by maintaining a healthy mix of local and international vendor networks.
4. End-to-End Project Execution
• * PO to Delivery Lifecycle: Take complete ownership of the project lifecycle once a bid is won—managing order placement, material planning, tracking production, and ensuring on-time delivery to the customer.
• Additional Job Description
Required Qualifications & Experience
• * Education: Bachelor’s Degree (B.E./B. Tech) in Electrical, Electronics, or an allied engineering background.
• Experience: 3 to 5 years of core experience in RFQ preparation, product costing, and strategic sourcing within the Electronics Manufacturing Services (EMS), hardware, or automotive sectors.
• Technical Skills:
• Proficient in parsing complex engineering drawings and BOM structures.
• Strong familiarity with electronic component markets, PCB fabrication processes, and mechanical manufacturing techniques.
• Advanced data analysis skills using MS Excel (Pivot Tables, VLOOKUPs, data modeling).
• Soft Skills: Strong negotiation skills, excellent verbal/written communication for vendor and customer relations, and the ability to work autonomously under tight bidding deadlines.
Location:
IN-GJ-Ahmedabad, India-Chandra Colony (eInfochips)
Time Type:
Full time
Job Category:
Supply Chain Services
Customer Support Executive
PeopleGene•Ahmedabad, Gujarat, IN
0+ Years Exp
Posted: 14/8/2026
Responsibilities:
Engage in effective and persuasive communication to highlight the value proposition.
Work towards achieving and exceeding sales targets.
Employ consultative selling techniques to understand customer needs and recommend suitable products.
Build and maintain robust, long-lasting relationships with customers through regular follow-ups and personalized communication.
Address customer inquiries and concerns, providing timely and accurate information.
Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers.
Maintain accurate and up-to-date records of all interactions with customers in the company's CRM system.
Provide regular reports on sales performance, activities, and challenges.
Good to have:
Proven experience in sales conversion, preferably in the dry cleaning sector.
Excellent communication skills with a clear and persuasive approach.
Strong interpersonal skills and the ability to build rapport with customers.
Results-driven and able to meet and exceed sales targets.
Familiarity with CRM software and proficiency in Microsoft Office Suite. .
Business Development Executive SaaS Sales
Aurnex Group•Ahmedabad, Gujarat, IN
1+ Years Exp
Posted: 14/8/2026
Position: Business Development Executive
Location: Ahmedabad
Working Days: Monday Friday
Shift Timing: 10:00 AM 7:00 PM
We are looking for a motivated Business Development Executive to join our growing SaaS consulting team. The role focuses on engaging with inbound prospects, understanding their business requirements, demonstrating Zoho applications, and assisting in closing deals.
The candidate will work closely with prospects and internal teams to identify business challenges and propose suitable solutions using the Zoho ecosystem. This role involves a mix of sales, client consultation, and requirement documentation .
The ideal candidate should be comfortable interacting with business owners, understanding operational processes, and helping organizations adopt technology solutions.
Key Responsibilities
Engage with inbound leads and understand their business requirements Create and maintain lead records and deal stages in the CRM system Conduct discovery calls with prospects to understand workflows and challenges Schedule and conduct product demos for Zoho applications Document business requirements and prepare initial scope or requirement notes Coordinate with internal technical teams for solution discussions and feasibility Maintain regular follow-ups with prospects through calls, emails, and meetings Support preparation of solution proposals, BRD summaries, and scope documentation Track sales progress and maintain accurate CRM updates Manage communication with prospects and ensure timely responses Work towards closing opportunities in coordination with the senior sales team
Requirements
Bachelors degree in Business Administration, Marketing, IT, or related field 01 year experience in sales, business development, or client-facing roles (freshers with strong communication skills may apply) Strong communication and interpersonal skills Ability to understand business processes and translate them into software requirements Basic understanding of CRM systems or SaaS tools is preferred Comfortable conducting online meetings and product demonstrations Strong follow-up discipline and organizational ski lls Good written and spoken communication in English and Hindi (additional languages are a plus) Willingness to learn business software and consultative selling techniques
Benefits
Opportunity to work with a Zoho Premium Partner in the SaaS consulting space Exposure to CRM, HRMS, Finance, and business automation platforms Hands-on experience in SaaS sales and business consulting Structured learning environment with product and CRM training Exposure to clients across multiple industries and markets Growth opportunities in SaaS consulting and enterprise sales .
Freight & Logistics Executive
Mena Global•Ahmedabad, Gujarat, IN
5+ Years Exp
Posted: 13/8/2026
About the Role
We are looking for a detail-oriented and commercially strong Freight & Logistics Executive to manage the company's freight booking and transportation requirements. The role will involve coordinating domestic and/or international freight movements, negotiating freight rates, managing logistics documentation, understanding applicable transportation and regulatory requirements, and ensuring timely and cost-effective movement of solar equipment and related materials.
The ideal candidate should have practical knowledge of freight operations, documentation, transporter/shipping-line coordination, pricing and negotiation, and should be comfortable working with multiple logistics partners simultaneously.
Key Responsibilities1. Freight Booking & Shipment Coordination
• Manage end-to-end freight booking for company shipments.
• Coordinate with transporters, freight forwarders, shipping lines, courier partners and other logistics service providers.
• Obtain freight quotations and compare rates, transit times, service levels and other commercial terms.
• Select appropriate freight options based on cost, urgency, cargo type and delivery requirements.
• Coordinate pickup, loading, dispatch and delivery schedules.
• Track shipments and proactively follow up on delays, exceptions and delivery issues.
• Ensure timely communication of shipment status to internal stakeholders.
2. Freight Rate Negotiation & Cost Management
• Negotiate competitive freight rates with transporters, freight forwarders and logistics vendors.
• Develop and maintain a reliable network of logistics service providers.
• Regularly benchmark freight rates and identify opportunities for cost optimization.
• Verify freight quotations, surcharges, detention/demurrage charges, handling charges and other applicable costs.
• Identify discrepancies between quoted and invoiced freight charges.
• Maintain freight-cost records and support periodic analysis of logistics expenditure.
• Negotiate long-term/contractual rates wherever commercially appropriate.
3. Solar Equipment & Cargo Understanding
• Develop a strong understanding of the company's solar products and materials from a logistics perspective.
• Understand cargo dimensions, weight, packaging, handling requirements and transportation limitations.
• Assess the appropriate mode of transportation based on cargo specifications.
• Coordinate movement of solar panels, inverters, mounting structures, electrical equipment, batteries and other project-related materials, as applicable.
• Ensure appropriate handling and transportation arrangements for fragile, oversized, heavy or sensitive equipment.
4. Documentation
• Prepare, verify and maintain freight and shipment-related documentation.
• Coordinate documentation required for dispatch, transportation, delivery and customs/shipping processes, wherever applicable.
• Ensure accuracy of invoices, packing lists, delivery challans, e-way bills, transport documents, LR/consignment notes, PODs and other relevant documents.
• Coordinate with internal Finance, Procurement, Sales, Warehouse and Operations teams for documentation requirements.
• Maintain proper records of all freight bookings, quotations, invoices and shipment documents.
5. Compliance & Regulatory Coordination
• Ensure freight activities comply with applicable Indian transportation, tax, documentation and regulatory requirements.
• Maintain awareness of applicable logistics regulations and documentation requirements.
• Coordinate with relevant agencies/service providers for customs, port, transport or regulatory requirements wherever applicable.
• Ensure required permits, declarations and documentation are available before movement of cargo.
• Escalate potential compliance risks or documentation gaps before shipment movement.
6. Vendor Management
• Identify, evaluate and onboard suitable logistics vendors in coordination with management.
• Maintain professional relationships with transporters, freight forwarders and other logistics partners.
• Monitor vendor performance against agreed service levels.
• Resolve issues relating to delays, damages, shortages, incorrect billing and service failures.
• Maintain vendor performance records and support periodic vendor evaluations.
7. Shipment Tracking & Issue Resolution
• Monitor shipments from booking through final delivery.
• Maintain shipment trackers and provide regular status updates.
• Coordinate with vendors in case of delays, route issues, damages, shortages or delivery failures.
• Escalate critical shipment issues to management promptly.
• Coordinate claims and documentation in case of transit damage/loss, wherever applicable.
8. Internal Coordination
Work closely with:
• Procurement
• Warehouse
• Finance & Accounts
• Sales
• Project/Installation Teams
• Operations
• Vendors and logistics partners
to ensure smooth movement of materials from origin to destination.
Required Skills & Competencies Essential
• Strong knowledge of freight booking and logistics operations.
• Practical experience in freight rate negotiation.
• Good understanding of logistics documentation.
• Strong vendor and transporter coordination skills.
• Good knowledge of domestic transportation processes.
• Ability to understand cargo dimensions, weight and transportation requirements.
• Strong follow-up and coordination skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail.
• Ability to manage multiple shipments simultaneously.
• Good knowledge of MS Excel and MS Office.
Preferred
• Experience in solar, renewable energy, electrical equipment, engineering, manufacturing or infrastructure industries.
• Experience handling domestic and/or international freight.
• Exposure to freight forwarding, shipping lines, customs or port operations.
• Knowledge of import/export documentation and procedures.
• Experience handling oversized/heavy/fragile cargo.
• Familiarity with ERP/logistics management systems.
Candidate Profile
We are looking for someone who is:
• Commercially aware and comfortable negotiating with vendors.
• Highly organized and systematic.
• Proactive rather than waiting for problems to escalate.
• Comfortable handling urgent shipment requirements.
• Strong at vendor follow-ups.
• Good at analyzing quotations and identifying hidden logistics costs.
• Capable of taking ownership of shipments from booking through delivery.
• Comfortable working in a fast-paced solar/renewable-energy environment.
Education & Experience
Education:
Bachelor's degree/diploma in Logistics, Supply Chain Management, Commerce, Business Administration or a related field.
Experience:
2–5 years of relevant experience in freight, logistics, transportation, supply chain or freight procurement.
Candidates with strong practical freight-booking and negotiation experience may be considered irrespective of their exact educational specialization.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Work Location: In person