Software Engineer Jobs

hamf-es.com is seeking a highly skilled Scientific Software Developer (C++) for a full-time remote role supporting UAE operations. The candidate will design, develop, and maintain advanced engineering simulation software with strong mathematical foundations and 5+ years of Modern C++ experience.Responsibilities include implementing numerical algorithms, code reviews, testing, and documentation across the lifecycle. Email with the subject: C++ Software Developer – UAE Remote. #J-18808-Ljbffr

This is a fully remote role open to candidates across the MENA region About Saturn Cloud Saturn Cloud builds infrastructure for running AI, machine learning, and data workloads at scale. Our platform helps teams develop, deploy, and operate compute-intensive workloads across modern cloud and GPU infrastructure. We’re looking for a GPU/HPC-focused Site Reliability Engineer based in the MENA region to help operate and troubleshoot the large-scale GPU infrastructure supporting Saturn Cloud Token Factory. This role is focused on the infrastructure below and around the Kubernetes layer. You’ll serve as a technical escalation point for GPU health, NVIDIA software, high-performance networking, topology, and distributed GPU performance issues affecting production inference workloads. The ideal candidate comes from GPU infrastructure, HPC, AI infrastructure, neocloud, hyperscaler, or large-scale ML platform operations rather than traditional application support. We value engineers who actively use modern AI coding agents to improve the speed and quality of their engineering and operational work. What You’ll Do Diagnose and resolve production issues affecting large-scale GPU inference infrastructure Troubleshoot NVIDIA datacenter GPUs, drivers, CUDA compatibility, and GPU container runtimes Investigate GPU health issues, including Xid errors and hardware or driver failure modes Diagnose PCIe, NUMA, GPU placement, NVLink, and NVSwitch issues Troubleshoot multi-GPU and multi-node workloads Investigate high-performance networking and distributed communication failures Distinguish application and inference-runtime issues from GPU, fabric, topology, node, driver, or hardware failures Work with Kubernetes-based GPU workloads and NVIDIA GPU Operator/device plugins Use production observability and GPU metrics to diagnose reliability and performance issues Work directly with GPU-cloud and infrastructure providers when incidents require hardware or fabric investigation Produce clear technical evidence showing where the failure occurs and what the appropriate infrastructure team needs to investigate What We’re Looking For Core Skills Hands-on experience using AI coding agents and agentic development tools to accelerate engineering, debugging, automation, and operational workflows NVIDIA datacenter GPU administration NVIDIA driver installation, upgrades, and troubleshooting Strong understanding of CUDA and driver compatibility Experience with NVML and nvidia-smi GPU health diagnostics, including Xid errors and common hardware/driver failure modes Understanding of PCIe topology, NUMA, and GPU placement Understanding of NVLink and NVSwitch fundamentals Familiarity with Kubernetes GPU Operator and device plugins Experience running containerized GPU workloads High-Performance Networking You should have strong experience with several of the following: InfiniBand RDMA RoCE NCCL GPUDirect RDMA NCCL testing and distributed workload diagnostics Bandwidth and latency troubleshooting You should be able to determine whether a production issue originates in the application, GPU, network fabric, topology, node, or another underlying infrastructure layer. Inference Infrastructure You don’t need to be an ML researcher, but you should understand how modern inference workloads exercise GPU infrastructure. vLLM, NVIDIA Dynamo, Triton, or comparable inference runtimes Tensor and pipeline parallelism Model loading and GPU memory consumptionKV cache Continuous batching GPU and memory utilization Out-of-memory diagnosis Multi-GPU and multi-node inference Basic inference performance analysis, including throughput, latency, and GPU saturation Additional Skills Kubernetes troubleshooting sufficient to independently investigate GPU workloads inside a cluster Prometheus/Grafana and NVIDIA DCGM metrics Bash and Python Experience with bare-metal GPU clusters or GPU cloud infrastructure Familiarity with B200/B300/H200/H100-class systems is highly desirable Strong Pluses NVIDIA DCGM NVIDIA Dynamo KAI Scheduler or Grove Spectrum-X OFED/DOCA Slurm or HPC cluster administration Kubernetes-based GPU clouds Large GPU fleet operations GPU burn-in, qualification, and health-check tooling What Success Looks Like When an inference workload becomes unavailable or significantly slower, you can determine whether the problem is caused by the inference runtime, GPU memory pressure, a failed GPU, a driver/kernel interaction, PCIe/NVLink/NVSwitch topology, NCCL, RDMA/InfiniBand fabric, or the underlying node. You can collect enough evidence to distinguish a Saturn Cloud software issue from an operator infrastructure or hardware problem and communicate precisely what an infrastructure provider needs to investigate. You’re the person the team turns to when Kubernetes looks healthy, but the GPU workload isn’t. Why Saturn Cloud Remote-first culture with a high-trust, high-ownership environment Work directly with cutting-edge GPU and AI infrastructure Solve complex production problems spanning hardware, networking, Kubernetes, and modern inference systems Help shape the reliability and operational practices behind large-scale AI workloads #J-18808-Ljbffr

We are seeking a Senior SME Microsoft Infrastructure & Endpoint Engineer with strong hands-on experience in VMware, Hyper-V, Active Directory, Windows Server, Exchange and SCCM/MECM. The candidate will serve as an L3/SME escalation point for on-premises infrastructure and provide L2 support for Entra ID, Intune and Microsoft Defender for Endpoint. Key Responsibilities • Administer and troubleshoot enterprise VMware vSphere and Hyper-V environments, including clusters, HA, DRS, vMotion, storage and virtual networking. • Manage Active Directory, DNS, DHCP, GPO, DFS, WSUS and Windows Server 2012 R2–2025. • Administer and troubleshoot Exchange Server 2013/2016/2019, including DAG, mail flow, connectors, certificates and Hybrid Exchange. • Manage SCCM/MECM including application deployment, patching, OSD, software distribution, compliance and Co-Management. • Provide L2 support for Microsoft Entra ID, Intune, Autopilot, Conditional Access and Defender for Endpoint. • Develop PowerShell automation for infrastructure administration and health monitoring. • Support migrations, upgrades, backup/DR, security hardening and performance optimization. • Act as L3 escalation point, perform RCA, resolve critical incidents and mentor junior engineers. • Maintain technical documentation and participate in change/on-call activities. Required Skills • VMware & Hyper-V — SME/L3 • Active Directory & Windows Server — SME/L3 • Exchange Server & Hybrid — SME/L3 • SCCM/MECM — SME/L3 • DNS/DHCP/GPO — Strong • PowerShell — Strong • Entra ID, Intune & Defender for Endpoint — L2 • Azure / Microsoft 365 — L2 • Enterprise/MSP infrastructure experience Qualifications • 8–12+ years of relevant enterprise infrastructure experience. • 5+ years VMware hands-on experience. • Bachelor's degree in IT, Computer Science or related field preferred. • Relevant Microsoft, VMware and ITIL certifications are a plus.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. UAE National Graduate Analyst Programme Location: United Arab Emirates Programme Duration: 24 months Employment Type: Full-time Eligibility: UAE Nationals only About JLL Jones Lang LaSalle (JLL) is a leading professional services firm specializing in real estate and investment management. We help clients buy, build, occupy, manage and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. As a Fortune 500 company with operations in over 80 countries, JLL shapes the future of real estate for a better world. Programme Overview The UAE National Graduate Analyst Programme is an accelerated development initiative designed to cultivate the next generation of Emirati leaders in commercial real estate. This comprehensive 24-month rotational programme provides exposure to multiple service lines, mentorship from senior leaders, and structured learning pathways to build foundational expertise in the real estate industry. Successful graduates will gain hands-on experience across JLL's core business functions while contributing to meaningful projects that drive client outcomes and business growth in the UAE market. The programme offers rotations across various business lines based on your background, interests, and organizational needs. What you'll experience • Rotate across business functions: Gain exposure to different service lines within JLL, which may include Markets & Research, Valuation & Advisory, Corporate Solutions, Property & Asset Management, Capital Markets, Project & Development Services, and other specialized areas. Rotations are designed to build broad industry knowledge and help you identify your area of interest and strength. • Work on real projects: Contribute to live client engagements and business-critical initiatives from day one. You'll work alongside experienced professionals on projects that impact the UAE's real estate landscape, from market analysis and property valuations to development projects and investment transactions. • Develop core competencies: Build essential skills in financial analysis, data modeling, client communication, presentation development, project coordination, and strategic thinking. Learn to use industry-standard software and tools while developing professional business acumen. • Receive mentorship & coaching: Benefit from dedicated mentorship with senior leaders who will guide your professional development. Regular performance feedback, coaching sessions, and career planning discussions ensure you're progressing toward your goals. • Participate in structured learning: Engage in formal training sessions covering technical skills, industry knowledge, professional development, and leadership fundamentals. Access JLL's global learning platform and pursue relevant professional certifications. • Build your network: Connect with colleagues across business lines, engage with clients and industry partners, and participate in networking events. Build relationships that will support your long-term career growth within JLL and the broader real estate sector. What we're looking for Education: • Bachelor's degree in any discipline including Business Administration, Finance, Economics, Accounting, Real Estate, Engineering, Electrical, Sustainability, Civil, Mechanical, Architecture, Urban Planning, or related fields • Graduation from a recognized university with strong academic standing • Minimum GPA of 3.0 or equivalent Core competencies: • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills in English; Arabic proficiency is an advantage • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint • Ability to work with data, conduct research, and synthesize information • Professional attitude with strong work ethic and attention to detail Personal attributes: • UAE National with valid Family Book • Curiosity and eagerness to learn across multiple disciplines • Collaborative team player with strong interpersonal skills • Adaptability and openness to feedback in a dynamic environment • Proactive self-starter who takes initiative • Interest in commercial real estate, property markets, business, or related sectors • Commitment to building a long-term career in the industry Preferred (not required): • Internship or work experience in real estate, consulting, finance, engineering, project management, or related industries • Demonstrated leadership through extracurricular activities, student organizations, or community involvement • Familiarity with UAE real estate market dynamics or business environment • Additional language skills What we offer Professional development: • Structured 24-month rotational programme with exposure to multiple service lines • Dedicated mentor and manager support throughout your journey • Comprehensive onboarding and continuous learning opportunities • Access to JLL's global learning platform and technical training • Sponsorship for professional certifications relevant to your career path • Clear pathway to permanent placement based on performance • Opportunity to shape your career direction based on your strengths and interests Compensation & benefits: • Competitive salary aligned with graduate market standards in the UAE • Performance-based annual bonus • Comprehensive health insurance coverage (medical, dental, life) • Annual leave entitlement and public holidays • End-of-service benefits as per UAE Labour Law • Visa and Emirates ID sponsorship • Provision of necessary technology and equipment Culture & work environment: • Inclusive, diverse workplace with strong commitment to Emiratization • Hybrid working flexibility where role permits • Modern office facilities in prime locations across the UAE • Employee wellness programmes and team-building activities • Dynamic, fast-paced environment with exposure to high-profile projects • Opportunity to work with leading clients across government, corporate, and investment sectors • Culture of collaboration, innovation, and continuous improvement Career progression: • Successful completion leads to permanent placement in your area of strength and interest • Long-term career pathway with opportunities for specialization • Potential for regional and global mobility within JLL's network • Support for continuous professional development and career advancement Application process Timeline: Applications are reviewed on a rolling basis with multiple intake periods throughout the year. Early application is encouraged as positions are limited and competitive. About Emiratization at JLL JLL is committed to developing UAE National talent and building sustainable careers for Emiratis in the real estate sector. Our Emiratization strategy focuses on meaningful employment, structured career progression, and creating an inclusive environment where UAE Nationals thrive and lead. We recognize that investing in Emirati talent contributes to the UAE's economic diversification goals and strengthens our ability to serve clients with deep local market knowledge. We partner with government entities, universities, and training institutes to strengthen the UAE's knowledge economy and create lasting career opportunities in the real estate industry. The Graduate Analyst Programme represents JLL's commitment to nurturing the next generation of Emirati real estate professionals who will shape the future of the industry in the UAE and beyond. Location: On-site – Dubai, ARE If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL privacy notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels provided by JLL.

IT Support Engineer The Role We are seeking a proactive and tech-savvy IT Support Engineer to provide exceptional technical assistance and ensure the smooth operation of our daily IT functions. In this role, you will be the primary point of contact for hardware, software, and network troubleshooting, dedicated to delivering a seamless technology experience for our employees from their first day onward. As part of a forward-thinking IT team, you will do more than just resolve day-to-day issues. We are looking for someone who is passionate about continuous improvement and eager to leverage AI and automation to streamline processes, improve ticketing efficiency, and enhance overall productivity across the organisation. Key Responsibilities • IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system. • SaaS Access Management: Manage access to the organization's SaaS • Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally). • Onboarding & Offboarding: Own the end-to-end technical lifecycle for Dubai employees. This includes procuring laptops, configuring hardware/software, provisioning accounts, and ensuring a seamless, automated experience. • AV & Collaboration Systems: Manage, troubleshoot, and maintain all Audio/Visual (AV) and video conferencing systems in the Dubai office to ensure flawless internal and external meetings. • Vendor & Supplier Relations: Engage with and maintain strong, productive relationships with local hardware and software suppliers. • Network & ISP Management: Fully manage, patch, and maintain our local office network. You will be responsible for hands-on network troubleshooting to quickly resolve any infrastructure issues, while also acting as the primary liaison with Etisalat for internet services-navigating outages and negotiating plan upgrades. • Documentation: Create and maintain clear internal IT documentation, runbooks, and self-service guides for employees. What We're Looking For • Relevant Background: Proven experience in a standalone or primary IT support role within a modern office environment. • Regulated Environments: Proven experience in working in regulated environments: Frameworks (ISO 27001, SOC 2, PCI DSS), Regulators (CBUAE, DFSA, VARA, etc.) • Core Tech Stack: Hands-on experience with Jamf, Asset Management, Jira, Okta, and Google Workspace. • Fleet: Hands-on experience managing Apple hardware and software. • Network & Infrastructure Skills: Practical experience patching, maintaining, and troubleshooting local office networks, alongside managing ISP relationships. • AV Troubleshooting: Experience managing AV systems and conference room tech. • Local Procurement: Familiarity with local IT procurement in the UAE and navigating regional hardware vendors. • Supplier Liaison Skills: Strong communication and vendor management skills (prior experience dealing with UAE ISPs like Etisalat is a massive plus). • Autonomy & Reliability: Ability to work independently, manage your own time flexibly, and act as the approachable, reliable face of IT for the Dubai team. • Language Skills: Fluency in English is required; Arabic is a bonus. • Certifications: Certifications such as, CompTIA Network+, or Jamf Pro (100/200) are highly desirable. About Us We're building the world's leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation . Here's a little more: • Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) • Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more • Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission • Truly global team - 250+ people, 50+ nationalities, 50+ languages • Guided by our values - ownership, impact, humility, and heart - in deed, not just word Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

The company is an entrepreneurial global technology services group of around 1,500 employees with a presence across three continents and serving some of the most amazing Direct-to-Consumer brands in the US and UK. We are building a new technology venture in stealth mode around software, data and AI combined with services (including forward deployed teams) to help businesses identify high-value operational opportunities, quantify their impact and activate improvements. We are looking for a Chief Technology & Product Officer (CTPO) to take the product from early prototype to a production-ready platform used by paying enterprise customers, while building the product and technology organization behind it. This is a true combination of the CTO and CPO roles. You will own what we build, why we build it, how we build it, and how quickly we get it deployed in organisations. We are looking for someone with unusual range: strong product judgment, real technical depth, systems thinking and a relentless instinct to ship. The CTPO will report directly to the CEO and be part of the company’s executive team. The Mandate This is a highly entrepreneurial opportunity in which you will have full ownership of product, engineering and AI/data. You will inherit an approximately 10-person engineering team and have broad freedom to change what needs changing: architecture, technology stack, team structure, product processes and development practices. You will have substantial autonomy over product and technology strategy — and equally substantial accountability for the outcome. In brief, the mandate is to build an exceptional product, get it into the hands of real customers, prove that it creates measurable value, and build the organization capable of scaling it. What You Will Own Product • Own product strategy, roadmap, prioritization and sequencing. • Decide what gets built — and what should not. • Establish rigorous product-management discipline across discovery, experimentation, release and post-launch learning. • Work directly with customers, prospects and commercial teams to identify the problems that matter most. • Create a strong bias toward shipping, learning and iterating rather than over-engineering. • Set a high bar for UX and product design. Technology & AI • Own technology strategy, architecture and engineering end to end. • Make the major decisions across architecture, stack, infrastructure and technical standards. • Remain personally close to technical design, architecture, prototyping and code where it matters. • Own engineering velocity, reliability, quality and delivery. • Decide what should be retained, refactored or rebuilt. • Own AI and data strategy, including where AI genuinely creates value and where it does not. • Build differentiated technology or data capabilities that can contribute to long-term defensibility. • Own security, privacy, resilience and enterprise technical readiness. We do not want a technology executive who has moved so far from the work that every technical question must be delegated. Team • Lead the combined product, engineering and AI/data organization. • Assess the existing team and redesign the organization where required. • Recruit exceptional technical and product talent. • Build strong technical leadership beneath the CTPO role. • Set a high performance bar and create a culture of urgency, ownership, intellectual honesty and high standards. We would rather have a smaller group of exceptional builders than a large team producing activity without momentum. Customers & Commercial Impact You must have an orientation to stay close to and engage with customers and prospects in order to validate product direction, support critical early deployments and rapidly incorporate real-world learning into the roadmap. Who We Are Looking For You may already be a CTO, CPO or CTPO, or an exceptional VP / Head of Product / Head of Engineering ready for a broader mandate. We care far more about what you have built than your title, university or employer logos. You will likely have: • 8+ years of relevant experience. • A strong record of taking meaningful technology products from concept through launch and iteration. • Exceptional product judgment. • Deep technical fluency and the ability to participate directly in architecture and engineering decisions. • A willingness to remain technically hands-on as the organization grows. • Strong applied understanding of modern AI and machine-learning systems. • Excellent systems thinking across product, technology, data and workflows. • Strong product-management discipline. • A bias toward speed, action and continuous iteration. • Confidence to challenge assumptions and existing architecture. • Comfort operating in ambiguity without waiting for perfect information. • Experience with, or a strong appreciation of, B2B technology combined with services. If you can demonstrate exceptional technical capability, product judgment and evidence of shipping meaningful products, we are interested. How You Operate You will probably enjoy this role if you: • Prefer building to administering. • Move quickly and dislike unnecessary bureaucracy. • Naturally move between product and technology. • Want to stay close to the work. • Make hard decisions when they need to be made. • Have strong convictions but change your mind when the evidence changes. • Care more about products being used than presentations about products being built. • Are energized by substantial autonomy and equally substantial accountability. We are trying to build something exceptional. We are looking for someone who finds that prospect energizing. Compensation Competitive executive compensation plus a meaningful equity or long-term incentive opportunity.

Senior Software Engineer – Cyber Security We areseekinga highly skilled Senior Software Engineer (Backend / Systems) to join our core team. This role is focused on building scalable, high-performance software systems , with an emphasis on developing a next-generation network security platform. The ideal candidate is a strong software engineer at heart, with experience in building backend systems, and an interest in applying those skills to networking and cybersecurity domains. WhatWe’reLooking For • 5+ years of experience in backend or systems engineering • Strong problem-solving skills with a pragmatic approach to delivery • Experience owning services in production (design, deployment, monitoring) • Interest in networking and cybersecuritydomain Key Responsibilities Core Software Development • Design, develop, andmaintainscalable backend services and microservices. • Build robust APIs and data pipelines for processing and analyzing network traffic and security events. • Architect distributed systems that are performant, resilient, and maintainable. Platform Integration (Networking & Security) • Integrate backend services withfirewallplatforms (e.g.,OPNsense) via REST APIs. • Develop services that interact with networking and security components such as proxies, IDS/IPS, and traffic inspection engines. • Translate networking and security requirements into scalable software components. Software Engineering • Strongproficiencyin Java or Golang • Experience building microservices, REST APIs, and distributed systems • Experience with caching (e.g., Redis), databases (e.g., PostgreSQL), and observability tools (e.g., ELK) Domain Knowledge (Networking & Security) • Solid understanding of TCP/IP, routing, andfirewallbehavior • Exposure to traffic filtering, IDS/IPS, or secure web gateways • Experience with tools such asOPNsense, Suricata, Snort, or Squid is a plus #J-18808-Ljbffr

IT Support Engineer The Role We are seeking a proactive and tech-savvy IT Support Engineer to provide exceptional technical assistance and ensure the smooth operation of our daily IT functions. In this role, you will be the primary point of contact for hardware, software, and network troubleshooting, dedicated to delivering a seamless technology experience for our employees from their first day onward. As part of a forward-thinking IT team, you will do more than just resolve day-to-day issues. We are looking for someone who is passionate about continuous improvement and eager to leverage AI and automation to streamline processes, improve ticketing efficiency, and enhance overall productivity across the organisation. Key Responsibilities • IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system. • SaaS Access Management: Manage access to the organization's SaaS • Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally). • Onboarding & Offboarding: Own the end-to-end technical lifecycle for Dubai employees. This includes procuring laptops, configuring hardware/software, provisioning accounts, and ensuring a seamless, automated experience. • AV & Collaboration Systems: Manage, troubleshoot, and maintain all Audio/Visual (AV) and video conferencing systems in the Dubai office to ensure flawless internal and external meetings. • Vendor & Supplier Relations: Engage with and maintain strong, productive relationships with local hardware and software suppliers. • Network & ISP Management: Fully manage, patch, and maintain our local office network. You will be responsible for hands-on network troubleshooting to quickly resolve any infrastructure issues, while also acting as the primary liaison with Etisalat for internet services-navigating outages and negotiating plan upgrades. • Documentation: Create and maintain clear internal IT documentation, runbooks, and self-service guides for employees. What We're Looking For • Relevant Background: Proven experience in a standalone or primary IT support role within a modern office environment. • Regulated Environments: Proven experience in working in regulated environments: Frameworks (ISO 27001, SOC 2, PCI DSS), Regulators (CBUAE, DFSA, VARA, etc.) • Core Tech Stack: Hands-on experience with Jamf, Asset Management, Jira, Okta, and Google Workspace. • Fleet: Hands-on experience managing Apple hardware and software. • Network & Infrastructure Skills: Practical experience patching, maintaining, and troubleshooting local office networks, alongside managing ISP relationships. • AV Troubleshooting: Experience managing AV systems and conference room tech. • Local Procurement: Familiarity with local IT procurement in the UAE and navigating regional hardware vendors. • Supplier Liaison Skills: Strong communication and vendor management skills (prior experience dealing with UAE ISPs like Etisalat is a massive plus). • Autonomy & Reliability: Ability to work independently, manage your own time flexibly, and act as the approachable, reliable face of IT for the Dubai team. • Language Skills: Fluency in English is required; Arabic is a bonus. • Certifications: Certifications such as, CompTIA Network+, or Jamf Pro (100/200) are highly desirable. About Us We're building the world's leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation . Here's a little more: • Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) • Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more • Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission • Truly global team - 250+ people, 50+ nationalities, 50+ languages • Guided by our values - ownership, impact, humility, and heart - in deed, not just word Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

Job Description Please note this role can be based within EMEA but with Frequent travel to and from Israel The Program Manager - Strategic Account Israel is Vertiv's dedicated program leader for a key strategic customer account. This role serves as the Single Point of Contact (SPOC) for all Vertiv deliverables into the account, operating within an established governance model built on the principle of "One Customer • One Owner • One Process." The position bridges internal Business Unit coordination and external customer governance, blending account management with operational coordination to ensure seamless delivery from implementation through commissioning and lifecycle handover. Operating under a Hypercare Principle - where the Business Unit owns the outcome and Quality owns the system - this role is the connective tissue that ensures accountability, drives proactive resolution, and guarantees communication across all workstreams. Key Responsibilities: Account Ownership & Single Point of Contact • Act as the single dedicated point of contact for senior customer stakeholders across all Vertiv deliverables • Own end-to-end accountability for all Israel-based deployments and programmes • Represent Vertiv across all customer engagement forums, governance reviews, and executive briefings • Build and maintain trusted senior-level relationships with customer leadership - becoming the recognised face of Vertiv delivery • Deputise for EMEA leadership where requested to oversee and resolve deployment issues • Drive a culture of accountability and ownership across all internal teams engaged on the account Internal Coordination & Governance • Coordinate across all Vertiv Business Units to ensure aligned delivery per the established governance model • Lead internal alignment meetings ensuring all BUs deliver against commitments and timelines • Implement and maintain the governance framework including Root Cause Analysis (RCA), 8D problem-solving, KPI tracking, and CAPA verification • Drive Quality Governance adherence - ensuring BU recovery ownership while maintaining systemic process compliance • Manage cross-functional resource planning, prioritisation, and de-confliction across regions • Collaborate with regional delivery teams to optimise coverage, share best practices, and ensure consistency of service across geographies Proactive Resolution & Risk Management • Identify risks early and drive pre-emptive resolution before escalation to the customer • Manage escalations with urgency, coordinating internal resources for rapid resolution • Anticipate customer needs and address potential gaps before they materialise • Foster a culture where issues are surfaced early and resolved collaboratively - never hidden or deferred Communication Guarantee • Develop and execute a comprehensive communication strategy for the account • Guarantee structured, timely, and transparent communication with customer and internal stakeholders • Deliver regular governance reports, progress updates, and status briefings • Ensure no communication gaps between BUs and customer - act as the single funnel of information • Maintain a clear documentation trail of decisions, actions, and commitments Continuous Improvement & Operational Excellence • Drive continuous improvement initiatives across the programme, challenging the status quo • Identify opportunities to improve delivery efficiency, reduce cycle times, and enhance customer experience • Leverage cross-regional learnings and best practices to elevate account performance • Champion process adherence and standardisation aligned to Vertiv operational frameworks • Actively contribute to the evolution of Vertiv's strategic account delivery model Business Compliance All activities must comply with Vertiv's policies on Health & Safety, Environmental standards, International Trade Compliance, data protection, and applicable local regulatory requirements. Key Interactions Internal: Service & Technical Support, Thermal Business Unit, Power Business Unit, Infrastructure Solutions Business Unit, Operations & Supply Chain, Sales, Regional Delivery Teams, EMEA Management, Factories, Quality Governance External: Senior customer stakeholders, Consultants, Contractors, End Users Required Qualifications • Relevant technical qualification (HND minimum) in mechanical or electrical engineering field • Minimum 5 years of program/contract management experience in a complex delivery environment • Project Management certification (Prince2, PMP, or equivalent) preferred • Experience in critical infrastructure, data centre, or power solutions industry • Proven track record as a dedicated single point of contact for major/strategic accounts • Demonstrated ability to manage and influence senior stakeholders without direct authority • Strong knowledge of governance frameworks and quality management methodologies • Excellent written and verbal communication skills (English required; Hebrew advantageous) • Strong organisational skills with the ability to manage multiple priorities concurrently • Self-motivated with the ability to operate autonomously with minimal supervision • Valid driving license • Willingness to travel within EMEA as required Preferred Experience • International program management experience across multiple geographies • Six Sigma or Lean certification • Experience managing programmes with budgets exceeding $5M • Multi-site and multi-region programme coordination • Vendor and contract management experience • Experience working within or alongside account management structures • Background in cross-functional coordination across engineering, operations, and commercial teams Working Conditions • EMEA-based with regular travel to and from Israel • International travel required occasionally with overnight stays • Office, data centre, and construction site environments Vertiv Core Principles Safety • Integrity • Respect • Teamwork • Diversity & Inclusion Strategic Priorities Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength Behaviours Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development • Promote Transparent & Open Communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centres, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 27,000 people and does business in more than 130 countries. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, colour, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity, genetic information, national origin, disability, military and veteran status, and any other characteristic protected by applicable law. #LI-JF1

IT Support Engineer The Role We are seeking a proactive and tech-savvy IT Support Engineer to provide exceptional technical assistance and ensure the smooth operation of our daily IT functions. In this role, you will be the primary point of contact for hardware, software, and network troubleshooting, dedicated to delivering a seamless technology experience for our employees from their first day onward. As part of a forward-thinking IT team, you will do more than just resolve day-to-day issues. We are looking for someone who is passionate about continuous improvement and eager to leverage AI and automation to streamline processes, improve ticketing efficiency, and enhance overall productivity across the organisation. Key Responsibilities • IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system. • SaaS Access Management: Manage access to the organization's SaaS • Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally). • Onboarding & Offboarding: Own the end-to-end technical lifecycle for Dubai employees. This includes procuring laptops, configuring hardware/software, provisioning accounts, and ensuring a seamless, automated experience. • AV & Collaboration Systems: Manage, troubleshoot, and maintain all Audio/Visual (AV) and video conferencing systems in the Dubai office to ensure flawless internal and external meetings. • Vendor & Supplier Relations: Engage with and maintain strong, productive relationships with local hardware and software suppliers. • Network & ISP Management: Fully manage, patch, and maintain our local office network. You will be responsible for hands-on network troubleshooting to quickly resolve any infrastructure issues, while also acting as the primary liaison with Etisalat for internet services-navigating outages and negotiating plan upgrades. • Documentation: Create and maintain clear internal IT documentation, runbooks, and self-service guides for employees. What We're Looking For • Relevant Background: Proven experience in a standalone or primary IT support role within a modern office environment. • Regulated Environments: Proven experience in working in regulated environments: Frameworks (ISO 27001, SOC 2, PCI DSS), Regulators (CBUAE, DFSA, VARA, etc.) • Core Tech Stack: Hands-on experience with Jamf, Asset Management, Jira, Okta, and Google Workspace. • Fleet: Hands-on experience managing Apple hardware and software. • Network & Infrastructure Skills: Practical experience patching, maintaining, and troubleshooting local office networks, alongside managing ISP relationships. • AV Troubleshooting: Experience managing AV systems and conference room tech. • Local Procurement: Familiarity with local IT procurement in the UAE and navigating regional hardware vendors. • Supplier Liaison Skills: Strong communication and vendor management skills (prior experience dealing with UAE ISPs like Etisalat is a massive plus). • Autonomy & Reliability: Ability to work independently, manage your own time flexibly, and act as the approachable, reliable face of IT for the Dubai team. • Language Skills: Fluency in English is required; Arabic is a bonus. • Certifications: Certifications such as, CompTIA Network+, or Jamf Pro (100/200) are highly desirable. About Us We're building the world's leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation . Here's a little more: • Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) • Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more • Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission • Truly global team - 250+ people, 50+ nationalities, 50+ languages • Guided by our values - ownership, impact, humility, and heart - in deed, not just word Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.