Marketing Manager Jobs

Lead – Customer Experience & Service Operations Company Vivriti Asset Management Industry Asset Management / Financial Services Location India Reports To Head – Investor Operations Direct Reports Pan-India team of 4-5 members (Customer Experience & Onboarding) About Vivriti Group: Vivriti Next is the holding entity of the Vivriti Group, comprising Vivriti Capital, a fintech NBFC, and Vivriti Asset Management, an asset manager of fixed-income AIF schemes. We empower mid-market enterprises with high-end advisory, research-driven insights, and opportunities to scale through tech-enabled solutions, while solving complex challenges beyond financing. About Vivriti Asset Management: Vivriti Asset Management is a subsidiary of Vivriti Next and is an investment manager to fixed income alternate investment funds (AIFs). As on date, Vivriti AMC has raised commitments of over INR 8,000 crores from 1700+ institutional, HNIs, FOs investors. AMC has also made investments of over INR 11,000 across 110+ entities and has launched multiple category-creating, highly differentiated AIF funds which provide an investor with options across the tenor, rating and return spectrum (10% to 17%). Our investors span marquee domestic banks, insurance companies, DFIs, corporate treasuries, family offices & offshore investors. Role Summary We are looking for a Lead– Customer Experience to join our Investor Operations team. This is a leadership role reporting to the Head – Investor Operations and will be responsible for driving investor onboarding, customer service excellence, and the overall investor experience. The role is responsible for ensuring seamless investor experience across all service touchpoints including onboarding, transactions, digital servicing, grievance management, partner servicing, and omnichannel communication. The incumbent will work closely with Distribution, Compliance, Technology, Fund Operations, Risk, Marketing, and Registrar & Transfer Agent (RTA) partners to enhance customer satisfaction, operational efficiency, regulatory adherence, and brand trust. This position requires a strategic leader with expertise in financial services operations, customer lifecycle management, service digitization, and stakeholder communication. Key Responsibilities Investor Onboarding & Service Operations • Leading end-to-end investor onboarding for AIF, PMS, and NRI investors. • Managing KYC/AML, FATCA/CRS, investor due diligence, PMLA compliance, and ensuring adherence to SEBI regulations, AIF/PMS guidelines, and other applicable regulatory circulars. • Ensure smooth execution of account opening, KYC validation, transaction processing, redemption servicing, nominee updates, FATCA compliance, and investor record maintenance. • Monitor and improve service delivery metrics including TAT, first-contact resolution, complaint closure timelines, and service accuracy. • Lead business continuity planning and operational resilience initiatives for customer servicing functions. Customer Experience & Digital Transformation • Driving investor experience initiatives through customer journey enhancements, process improvements, CSAT, NPS, and service quality. • Managing CRM platforms and leveraging customer insights to improve investor engagement and service delivery. • Driving automation and digital transformation initiatives. Experience in leveraging Agentic AI or AI-powered solutions to improve operational efficiency and customer experience will be an added advantage. • Drive digital self-service adoption through mobile apps, investor portals, chatbots, and AI-enabled servicing models. • Build a customer-first culture focused on responsiveness, transparency, trust, and investor education. Customer Communication & Stakeholder Management • Drafting and driving investor communications, ensuring clarity, consistency, and regulatory compliance. • Building and maintaining strong distributor relationships while effectively managing investor escalations. • Driving RTA governance by monitoring service quality, reviewing SLAs/KPIs, and collaborating with RTAs to enhance operational excellence. • Conducting process training for internal teams and external stakeholders, including distributors. • Lead crisis communication and service escalation management during operational disruptions or market-sensitive events. Team Leadership • Leading and mentoring a pan-India team of 4-5 members through regular coaching, training, performance management, and capability development. • Build and mentor high-performing service operations and customer experience teams. • Drive a culture of accountability, governance, innovation, and continuous improvement. Desired Candidate Profile Education & Qualifications • Commerce Graduate with an MBA (Finance) or an equivalent qualification. • Additional certifications in Customer Experience, Six Sigma, Digital Transformation, or Financial Services Operations will be preferred. Experience & Competencies • Minimum 10 years of relevant experience in customer service or investor operations with prior team management experience. • Strong written and verbal communication skills with experience in drafting investor/customer communications. • Experience in private credit, fixed income, alternative investments, asset management or wealth management will be an added advantage. • Proven experience in large-scale service transformation, digitization, and customer engagement initiatives. • Stakeholder Management, Process Re-engineering, and Data Analytics & Service Insights. Success Metrics • Improvement in customer satisfaction and NPS scores • Reduction in investor complaints and operational errors • Enhanced digital servicing adoption rates • Improved operational productivity and turnaround times • Strong regulatory compliance and audit outcomes • Higher investor retention and engagement levels

Designation: Talent acquisition intern Company: Scale 100X.ai by Expertrons Location: Andheri East Internship tenure: 6-month internship + PPO guaranteed on performance Scale100x.ai: We are the world’s first AI-powered growth accelerator helping consumer brands scale through partner-led expansion. Founded by IIT Bombay alumni and serial entrepreneurs behind Expertrons, the team has built and exited ventures to public-listed companies and scaled 300+ franchise networks across sectors. We support high-potential brands by building 100+ outlets or partners annually, leveraging AI-driven sales, marketing, and operational execution, driving profitability through data-led processes, assisting with fundraising, investor relations, and IPO preparedness, and providing a proprietary AI-based scalability score to guide long-term growth. In the last year, we’ve driven growth across EV, F&B, Retail, Salon, EdTech, Play Areas, and more- including enabling a partner brand to raise $5.4M in Series A. We are now expanding our team to build the next generation of high-growth consumer brands in India and globally. If you want to work at the intersection of AI, growth, franchising, and venture building, Scale100x.ai is the place to be. This internship is a career-launchpad for individuals who want to build a strong foundation in talent acquisition. You will gain end-to-end exposure to sourcing, screening, interviewing, coordination, and hiring strategy while working closely with senior HR leaders. We are looking for highly motivated MBA freshers and fresh graduates who wish to kickstart their career in the talent acquisition domain with structured learning, strong mentorship, and a clear path toward career advancement. After 6 months, a pre-placement offer (PPO) will be extended based on consistent performance, ownership, and onboarding numbers. Selected Intern's Day-to-day Responsibilities Include • Talent sourcing & pipeline development: • Source talent through job portals, LinkedIn, referrals & internal databases. • Build a strong, high-quality candidate pipeline across multiple functions, with a special focus on sales hiring. • Screening & shortlisting: • Review resumes and conduct initial telephonic screenings. • Evaluate candidates based on job criteria. • Follow up consistently to reduce drop-offs and improve joining rates. • Coordination & candidate experience: • Schedule interviews with hiring managers. • Maintain professional, timely candidate communications. • Onboarding & documentation: • Coordinate offer rollouts & joining formalities with HR operations. • Internal reporting: • Maintain accurate daily/weekly hiring trackers. • Share recruitment insights & performance reports. Your Growth Path • Your growth here is simple: the more smoothly you manage the hiring process and support successful onboardings, the faster you grow. • Weeks 1–2: Getting started: You quickly settle into our processes, begin sourcing for active roles, and support candidates through the early stages of the funnel- contributing to onboarding readiness from the start • Months 1–2: Building confidence: You start handling roles more independently, coordinating interviews, maintaining pipelines, and assisting candidates through to offer and joining. • Months 3–4: Taking steady ownership: You manage multiple roles comfortably, maintain consistent communication with selected candidates, and help ensure smooth, timely onboardings. • Months 5–6: Full flow & PPO evaluation: You handle end-to-end hiring with confidence, support predictable onboarding cycles, and demonstrate consistency- leading to your performance-based PPO. • The PPO serves as a transition into a full-time role where you continue to grow within talent acquisition or explore adjacent HR verticals, depending on your interest. The more value you add and the more dependable you become in the onboarding process, the stronger your PPO pathway becomes. Kickstart your talent acquisition career, make a real impact from day one, and secure your PPO by driving successful onboarding! Interested candidates can fill out the form below so that we can connect with you. About Company: Expertrons is one of the world's largest AI video bot-assisted platforms, focusing on providing a career transformation journey. It is led by IITB alumni and second-time ed-tech entrepreneurs, Jatin Solanki (previously founded StepApp & EduIsFun) and Vivek Gupta (whose previous venture was acquired by a publicly listed company). Through this platform, we are connecting job-seeking aspirants with Industry leaders, aka experts, helping them gain career insights, to settle their careers in their desired domains, from elite experts. Recently, Expertrons raised a funding of $2.3 million in the pre-series round, witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and existing investors, LetsVenture, Ivycap Ventures, Iceland Venture Studios, Nikhil Vora (MD, Sixth Sense), and more.

Job Summary; We are seeking a highly motivated and results-driven Academic Counselor to join our team at Gold's Gym Fitness Institute (part of Cult.fit). As a Academic Counselor, you will be responsible for driving sales of our certificate courses, including fitness certifications, personal training certifications, and group fitness certifications. Responsibilitie s; Sales and Revenue Growth: Certificate Course Sales: Converting current sales leads and, achieving monthly and quarterly sales targets. Prospecting and Lead Generation: Identify and pursue recent sales prospects through prospecting & networking. Sales Strategy: Develop and implement sales strategies to drive certificate course sales, including promotional offers, discounts, and bundling. Customer Engagement: Customer Service: Provide exceptional customer service, answering queries, resolving issues, and promoting Gold's Gym Fitness Institute's services. Needs Analysis: Conduct needs analysis to determine the best certificate courses for prospective customers, ensuring a high level of customer satisfaction. Relationship Building: Build and maintain relationships with customers, ensuring a positive and memorable experience. Sales Administration and Reporting: Sales Administration: Manage sales administration tasks, including data entry, lead management, and sales reporting. Sales Reporting: Provide regular sales reports to the Sales Manager/Institute Head, highlighting sales performance, and identifying areas for improvement. Requirements; Qualifications: Relevant qualifications in sales, marketing, or a related field. Experience: 1+ years of experience in sales, preferably in the education or fitness industry. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and persuade customers. Sales Skills: Proven sales skills, with the ability to negotiate and close deals. Industry Knowledge: Familiarity with the fitness industry, including fitness certifications, personal training, and group fitness.

🚀 We're Hiring: Office Manager (Administration, Marketing support and EA) 📍 Andheri East, Mumbai At Fuji Chemical Industries India Pvt. Ltd., we're looking for someone who loves bringing structure to chaos, keeping things organized, and making sure everything runs smoothly behind the scenes. If you're the kind of person who enjoys coordinating people, managing office operations, handling compliance and documentation, and making sure no detail falls through the cracks, we'd love to hear from you. ✨ What you'll be doing: • Managing day-to-day office operations • Coordinating with vendors, service providers, and building management • Handling office administration, documentation, and records • Supporting employee onboarding, travel, and general administration • Assisting with compliance and regulatory documentation • Working closely with management and collaborating with our global team 🎯 What we're looking for: • 5+ years of experience in Office Administration or Office Management • Robust organizational and multitasking skills • Good working knowledge of MS Office • Someone proactive, reliable, and comfortable taking ownership 🌏 Why join us? • Be part of a growing international organization • Work in a collaborative and supportive environment • Opportunity to make a real impact on the business Interested or know someone who might be a great fit? Hiring #OfficeManager #AdministrationJobs #MumbaiJobs #AndheriJobs #OfficeAdministration #CorporateJobs #CareerOpportunity

About Unilever International - Unilever International is Unilever’s White Space Arm of Unilever and a decacorn in-making. UI has scaled 10x since its launch in 2012 and with a turnover of 1.4 billion € in 2024 it is one of the fastest growing and most profitable sizable businesses of Unilever. UI caters to the last billion consumers in underserved markets, consumer segments, and channels across 200+ countries and all Unilever categories. As intrapreneurs we deploy an agile innovation model that enables more than 1 launch per day. We introduce Unilever’s brands into white space geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic brands like Dove, Vaseline, Knorr, Surf, TRESemme into big markets like U.S, China, Europe, & Asia. Crafting product innovations for niches like Corporate Partnership serving Hospitality & Travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands. As well as premium product segments, on-trend formats and D2C innovations globally. We navigate complex and dynamic global regulatory landscapes to ensure product compliance and EHS assurance across Personal Care, Beauty & Wellbeing, Homecare, Nutrition & Ice Creams. Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain. We have a global presence with UI hubs all over the world. R&D is primarily spread across India (Mumbai & Bangalore) & Korea with some resources present globally. Business Title: Assistant manager UI Customer Service Location: Mumbai HO The Assistant Manager - Customer Service is responsible for delivering end-to-end customer service excellence for the Partnerships business, ensuring seamless order fulfilment, demand visibility, supply coordination, and customer communication. The role serves as the key interface between customers and internal supply chain teams to proactively manage service risks, resolve operational issues, and ensure timely execution of customer requirements. Working closely with Customer Development, Planning, Logistics, Finance, and Sourcing Units, the role drives service performance, stakeholder alignment, and continuous improvement initiatives. Success is measured through strong customer service delivery, effective issue resolution, process discipline, and adoption of digital tools that improve visibility, responsiveness, and operational efficiency. Key Responsibilities: 1. Customer Service Operations • Manage end-to-end order-to-delivery execution for assigned customers and business portfolios. • Ensure timely order processing, allocation, dispatch coordination, invoicing and customer communication. • Track open orders, order ageing and execution exceptions to ensure timely closure. • Coordinate with internal teams to resolve service issues impacting customer delivery commitments. • Maintain clear communication with customers and business teams on order status, service risks and recovery actions. 2. Forecasting & Demand Visibility • Work with customers and commercial teams to obtain forecast visibility and demand updates. • Translate customer requirements into actionable inputs for planning and supply reviews. • Track demand changes, surge requirements and service risks, and highlight early warning signals to stakeholders. • Support regular demand-supply reviews by sharing order status, forecast visibility and execution constraints. 3. Supply Coordination & Availability Management • Coordinate with supply planning, sourcing units, warehouses and logistics teams to support product availability. • Monitor stock availability and supply risks against customer orders and expected demand. • Proactively highlight capacity, production, documentation or shipment readiness gaps that may impact service. • Support prioritisation and allocation discussions during constrained supply situations. 4. Order Fulfilment, Dispatch & Documentation • Ensure seamless coordination from order receipt to dispatch, invoicing and documentation completion. • Work with logistics, warehouse and depot teams to align dispatch plans with customer requirements. • Monitor dispatch adherence, delivery performance and pending documentation. • Coordinate closure of short lead-time orders, urgent requirements and customer-specific execution needs. 5. Customer Issue Resolution & Claims Management • Act as the first point of contact for customer service queries and service-related escalations. • Manage customer complaints, delivery failures, claims, returns and refusal cases with relevant stakeholders. • Drive root cause analysis for recurring service losses and support corrective action plans. • Ensure timely closure of customer issues with clear ownership and communication. 6. Cross-Functional Coordination • Partner with Customer Development, Planning, Logistics, Finance, Procurement, Sourcing Units and external partners to deliver service objectives. • Support new customer onboarding, portfolio changes, launch readiness and transition activities from a customer service perspective. • Drive basic operating rhythm with stakeholders to review service performance, risks, actions and recovery plans. • Ensure alignment across functions to balance service, cost, inventory and execution priorities. 7. Performance Management & Continuous Improvement • Track customer service KPIs including service level, fill rate, OTIF, order ageing, claims and issue closure. • Analyse service losses and identify opportunities to improve reliability, responsiveness and productivity. • Support process simplification, master data hygiene and standard ways of working across customer service operations. • Drive adoption of dashboards, MIS and digital tools to improve visibility and execution discipline. Experience Required: • The ideal candidate will bring 4-7 years of experience in Customer Service, Supply Chain Operations, Logistics, Demand Planning, Supply Planning or related functions. • Hands-on experience in order management, customer communication, fulfilment tracking and service issue resolution is essential. • Prior exposure to FMCG, multi-customer operations, export customers, complex supply networks or external service partners will be an added advantage. • The candidate should have a strong understanding of end-to-end order fulfilment processes, including order processing, allocation, dispatch coordination, invoicing, documentation and customer claim resolution. • Experience in working with cross-functional teams and managing service escalations in a dynamic business environment is preferred. Qualification & Skills Required: • Graduate degree in any discipline is required. Engineering, Business, Operations or Supply Chain Management qualification will be preferred. • Strong customer service mindset with good understanding of order-to-delivery processes. • Strong organisational, analytical and problem-solving skills. • Excellent communication and interpersonal skills with ability to coordinate across functions. • Ability to manage multiple priorities, follow up rigorously and close issues with clear ownership. • Working knowledge of SAP, Excel, Power BI or other customer service reporting tools will be an added advantage. • Continuous improvement mindset with willingness to support process simplification and digital adoption. Key KPIs: • Customer service level / fill rate and OTIF performance. • Order ageing, order cycle time and dispatch adherence. • Forecast visibility and demand-supply alignment quality. • Supply risk closure and recovery plan adherence. • Customer claims, complaints and service issue closure timeline. • Master data hygiene, process compliance and dashboard / digital tool adoption. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding." #LI-Onsite

Executive | Website and Digital Marketing 2-5 Full-Time Position : Executive Department : Website and Digital Marketing Reporting to : Manager About Us: Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stone manufacturer with four decades of experience. Stonestry specializes in sourcing, designing, and delivering premium-quality quarzitic sandstone, limestone, basalt, marble, schist, slate and granite. Why Stonestry (Stone Shippers Limited) is a Great Place To Work We are India's largest exporter of quartzitic sandstone, backed by over four decades of industry experience. Our expertise spans a wide range of natural stones, including sandstone, limestone, granite, marble, basalt, schist, and slate. With eight in-house quarries and partnerships with 200+ mines across India, we serve clients in over 15 countries through four state-of-the-art, ISO-certified manufacturing facilities in North and South India. Job Summary We are looking for a proactive, performance-driven Executive/Senior Executive Website and Digital Marketing to manage our website and grow our digital presence through search, social media, and other online marketing channels. The ideal candidate should have handson experience in website management, SEO, digital campaigns, content coordination, and analytics. This role requires a combination of creativity, analytical thinking, and execution capability to improve brand visibility, website performance, and digital engagement. Key Responsibilities Website Management and Development Manage and update company websites using CMS platforms (WordPress or similar) Ensure website content is up to date, accurate, SEO-friendly, and aligned with brand guidelines Monitor website performance, speed, uptime, and user experience Handle basic troubleshooting and coordinate technical fixes when required Manage updates for plugins, themes, etc. Basic HTML, CSS, and PHP to customize layouts and website behavior Resolve security and behavior issues of the website Find and optimize on-page SEO with relevant keywords and visual assets on the website Digital Marketing Plan and execute digital marketing campaigns across Google, Meta, and LinkedIn Manage SEO activities including keyword research, on-page optimization, backlinks, and content improvements Run and optimize paid advertising campaigns (Google Ads, Meta Ads, LinkedIn Ads) Track campaign performance and generate actionable insights to improve ROI Support leadgeneration initiatives across organic and paid channels. Study and suggest marketing trends related to the building materials industry and competition Experience with Meta Ads Manager and Google Ads dashboards, with a proven track record in audience targeting and campaign structuring Track engagement, followers and brand sentiments across all social media platforms Content and Social Media Manage social media calendars and publishing schedules Coordinate creation of articles, banners, emailers, and marketing content Ensure consistent brand communication across all digital channels Work with internal teams/agencies for creative and campaign execution Analytics and Reporting Monitor website traffic and campaign performance using Google Analytics, Search Console, etc. Monthly reports on traffic, leads, conversions, SEO rankings, and campaign effectiveness Identify opportunities to improve digital performance and engagement Required Skills and Qualifications Bachelors degree in Marketing, Mass Communication, Digital Media, or a related field 2-5 years of relevant experience in website management and digital marketing Handson knowledge of: WordPress / CMS platforms SEO and SEM Google Ads and Meta Ads Google Analytics and Search Console Email marketing tools Social media platforms Basic understanding of HTML/CSS and website structure Strong communication, coordination, and analytical skills Detail-oriented and data-driven Execution focus with strong problemsolving ability Ability to manage multiple projects and meet deadlines Certifications in Google Ads, Analytics, SEO, or Digital Marketing (added advantage) Working Days and time Monday to Friday - 09.00 am to 05.30 pm (Work from Office) Saturday - 09.00 am to 02.00 pm (Work from Home) Required Skills Website Management Digital Marketing SEO Paid Advertising Website Development Basics SEO Tools .

About Unilever International - Unilever International is Unilever’s White Space Arm of Unilever and a decacorn in-making. UI has scaled 10x since its launch in 2012 and with a turnover of 1.4 billion € in 2024 it is one of the fastest growing and most profitable sizable businesses of Unilever. UI caters to the last billion consumers in underserved markets, consumer segments, and channels across 200+ countries and all Unilever categories. As intrapreneurs we deploy an agile innovation model that enables more than 1 launch per day. We introduce Unilever’s brands into white space geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic brands like Dove, Vaseline, Knorr, Surf, TRESemme into big markets like U.S, China, Europe, & Asia. Crafting product innovations for niches like Corporate Partnership serving Hospitality & Travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands. As well as premium product segments, on-trend formats and D2C innovations globally. We navigate complex and dynamic global regulatory landscapes to ensure product compliance and EHS assurance across Personal Care, Beauty & Wellbeing, Homecare, Nutrition & Ice Creams. Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain. We have a global presence with UI hubs all over the world. R&D is primarily spread across India (Mumbai & Bangalore) & Korea with some resources present globally. Business Title: Assistant manager UI Customer Service Location: Mumbai HO The Assistant Manager - Customer Service is responsible for delivering end-to-end customer service excellence for the Partnerships business, ensuring seamless order fulfilment, demand visibility, supply coordination, and customer communication. The role serves as the key interface between customers and internal supply chain teams to proactively manage service risks, resolve operational issues, and ensure timely execution of customer requirements. Working closely with Customer Development, Planning, Logistics, Finance, and Sourcing Units, the role drives service performance, stakeholder alignment, and continuous improvement initiatives. Success is measured through strong customer service delivery, effective issue resolution, process discipline, and adoption of digital tools that improve visibility, responsiveness, and operational efficiency. Key Responsibilities: 1. Customer Service Operations • Manage end-to-end order-to-delivery execution for assigned customers and business portfolios. • Ensure timely order processing, allocation, dispatch coordination, invoicing and customer communication. • Track open orders, order ageing and execution exceptions to ensure timely closure. • Coordinate with internal teams to resolve service issues impacting customer delivery commitments. • Maintain clear communication with customers and business teams on order status, service risks and recovery actions. 2. Forecasting & Demand Visibility • Work with customers and commercial teams to obtain forecast visibility and demand updates. • Translate customer requirements into actionable inputs for planning and supply reviews. • Track demand changes, surge requirements and service risks, and highlight early warning signals to stakeholders. • Support regular demand-supply reviews by sharing order status, forecast visibility and execution constraints. 3. Supply Coordination & Availability Management • Coordinate with supply planning, sourcing units, warehouses and logistics teams to support product availability. • Monitor stock availability and supply risks against customer orders and expected demand. • Proactively highlight capacity, production, documentation or shipment readiness gaps that may impact service. • Support prioritisation and allocation discussions during constrained supply situations. 4. Order Fulfilment, Dispatch & Documentation • Ensure seamless coordination from order receipt to dispatch, invoicing and documentation completion. • Work with logistics, warehouse and depot teams to align dispatch plans with customer requirements. • Monitor dispatch adherence, delivery performance and pending documentation. • Coordinate closure of short lead-time orders, urgent requirements and customer-specific execution needs. 5. Customer Issue Resolution & Claims Management • Act as the first point of contact for customer service queries and service-related escalations. • Manage customer complaints, delivery failures, claims, returns and refusal cases with relevant stakeholders. • Drive root cause analysis for recurring service losses and support corrective action plans. • Ensure timely closure of customer issues with clear ownership and communication. 6. Cross-Functional Coordination • Partner with Customer Development, Planning, Logistics, Finance, Procurement, Sourcing Units and external partners to deliver service objectives. • Support new customer onboarding, portfolio changes, launch readiness and transition activities from a customer service perspective. • Drive basic operating rhythm with stakeholders to review service performance, risks, actions and recovery plans. • Ensure alignment across functions to balance service, cost, inventory and execution priorities. 7. Performance Management & Continuous Improvement • Track customer service KPIs including service level, fill rate, OTIF, order ageing, claims and issue closure. • Analyse service losses and identify opportunities to improve reliability, responsiveness and productivity. • Support process simplification, master data hygiene and standard ways of working across customer service operations. • Drive adoption of dashboards, MIS and digital tools to improve visibility and execution discipline. Experience Required: • The ideal candidate will bring 4-7 years of experience in Customer Service, Supply Chain Operations, Logistics, Demand Planning, Supply Planning or related functions. • Hands-on experience in order management, customer communication, fulfilment tracking and service issue resolution is essential. • Prior exposure to FMCG, multi-customer operations, export customers, complex supply networks or external service partners will be an added advantage. • The candidate should have a strong understanding of end-to-end order fulfilment processes, including order processing, allocation, dispatch coordination, invoicing, documentation and customer claim resolution. • Experience in working with cross-functional teams and managing service escalations in a dynamic business environment is preferred. Qualification & Skills Required: • Graduate degree in any discipline is required. Engineering, Business, Operations or Supply Chain Management qualification will be preferred. • Strong customer service mindset with good understanding of order-to-delivery processes. • Strong organisational, analytical and problem-solving skills. • Excellent communication and interpersonal skills with ability to coordinate across functions. • Ability to manage multiple priorities, follow up rigorously and close issues with clear ownership. • Working knowledge of SAP, Excel, Power BI or other customer service reporting tools will be an added advantage. • Continuous improvement mindset with willingness to support process simplification and digital adoption. Key KPIs: • Customer service level / fill rate and OTIF performance. • Order ageing, order cycle time and dispatch adherence. • Forecast visibility and demand-supply alignment quality. • Supply risk closure and recovery plan adherence. • Customer claims, complaints and service issue closure timeline. • Master data hygiene, process compliance and dashboard / digital tool adoption. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding." #LI-Onsite

About Unilever International - Unilever International is Unilever’s White Space Arm of Unilever and a decacorn in-making. UI has scaled 10x since its launch in 2012 and with a turnover of 1.4 billion € in 2024 it is one of the fastest growing and most profitable sizable businesses of Unilever. UI caters to the last billion consumers in underserved markets, consumer segments, and channels across 200+ countries and all Unilever categories. As intrapreneurs we deploy an agile innovation model that enables more than 1 launch per day. We introduce Unilever’s brands into white space geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic brands like Dove, Vaseline, Knorr, Surf, TRESemme into big markets like U.S, China, Europe, & Asia. Crafting product innovations for niches like Corporate Partnership serving Hospitality & Travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands. As well as premium product segments, on-trend formats and D2C innovations globally. We navigate complex and dynamic global regulatory landscapes to ensure product compliance and EHS assurance across Personal Care, Beauty & Wellbeing, Homecare, Nutrition & Ice Creams. Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain. We have a global presence with UI hubs all over the world. R&D is primarily spread across India (Mumbai & Bangalore) & Korea with some resources present globally. Business Title: Assistant manager UI Customer Service Location: Mumbai HO The Assistant Manager - Customer Service is responsible for delivering end-to-end customer service excellence for the Partnerships business, ensuring seamless order fulfilment, demand visibility, supply coordination, and customer communication. The role serves as the key interface between customers and internal supply chain teams to proactively manage service risks, resolve operational issues, and ensure timely execution of customer requirements. Working closely with Customer Development, Planning, Logistics, Finance, and Sourcing Units, the role drives service performance, stakeholder alignment, and continuous improvement initiatives. Success is measured through strong customer service delivery, effective issue resolution, process discipline, and adoption of digital tools that improve visibility, responsiveness, and operational efficiency. Key Responsibilities: 1. Customer Service Operations • Manage end-to-end order-to-delivery execution for assigned customers and business portfolios. • Ensure timely order processing, allocation, dispatch coordination, invoicing and customer communication. • Track open orders, order ageing and execution exceptions to ensure timely closure. • Coordinate with internal teams to resolve service issues impacting customer delivery commitments. • Maintain clear communication with customers and business teams on order status, service risks and recovery actions. 2. Forecasting & Demand Visibility • Work with customers and commercial teams to obtain forecast visibility and demand updates. • Translate customer requirements into actionable inputs for planning and supply reviews. • Track demand changes, surge requirements and service risks, and highlight early warning signals to stakeholders. • Support regular demand-supply reviews by sharing order status, forecast visibility and execution constraints. 3. Supply Coordination & Availability Management • Coordinate with supply planning, sourcing units, warehouses and logistics teams to support product availability. • Monitor stock availability and supply risks against customer orders and expected demand. • Proactively highlight capacity, production, documentation or shipment readiness gaps that may impact service. • Support prioritisation and allocation discussions during constrained supply situations. 4. Order Fulfilment, Dispatch & Documentation • Ensure seamless coordination from order receipt to dispatch, invoicing and documentation completion. • Work with logistics, warehouse and depot teams to align dispatch plans with customer requirements. • Monitor dispatch adherence, delivery performance and pending documentation. • Coordinate closure of short lead-time orders, urgent requirements and customer-specific execution needs. 5. Customer Issue Resolution & Claims Management • Act as the first point of contact for customer service queries and service-related escalations. • Manage customer complaints, delivery failures, claims, returns and refusal cases with relevant stakeholders. • Drive root cause analysis for recurring service losses and support corrective action plans. • Ensure timely closure of customer issues with clear ownership and communication. 6. Cross-Functional Coordination • Partner with Customer Development, Planning, Logistics, Finance, Procurement, Sourcing Units and external partners to deliver service objectives. • Support new customer onboarding, portfolio changes, launch readiness and transition activities from a customer service perspective. • Drive basic operating rhythm with stakeholders to review service performance, risks, actions and recovery plans. • Ensure alignment across functions to balance service, cost, inventory and execution priorities. 7. Performance Management & Continuous Improvement • Track customer service KPIs including service level, fill rate, OTIF, order ageing, claims and issue closure. • Analyse service losses and identify opportunities to improve reliability, responsiveness and productivity. • Support process simplification, master data hygiene and standard ways of working across customer service operations. • Drive adoption of dashboards, MIS and digital tools to improve visibility and execution discipline. Experience Required: • The ideal candidate will bring 4-7 years of experience in Customer Service, Supply Chain Operations, Logistics, Demand Planning, Supply Planning or related functions. • Hands-on experience in order management, customer communication, fulfilment tracking and service issue resolution is essential. • Prior exposure to FMCG, multi-customer operations, export customers, complex supply networks or external service partners will be an added advantage. • The candidate should have a strong understanding of end-to-end order fulfilment processes, including order processing, allocation, dispatch coordination, invoicing, documentation and customer claim resolution. • Experience in working with cross-functional teams and managing service escalations in a dynamic business environment is preferred. Qualification & Skills Required: • Graduate degree in any discipline is required. Engineering, Business, Operations or Supply Chain Management qualification will be preferred. • Strong customer service mindset with good understanding of order-to-delivery processes. • Strong organisational, analytical and problem-solving skills. • Excellent communication and interpersonal skills with ability to coordinate across functions. • Ability to manage multiple priorities, follow up rigorously and close issues with clear ownership. • Working knowledge of SAP, Excel, Power BI or other customer service reporting tools will be an added advantage. • Continuous improvement mindset with willingness to support process simplification and digital adoption. Key KPIs: • Customer service level / fill rate and OTIF performance. • Order ageing, order cycle time and dispatch adherence. • Forecast visibility and demand-supply alignment quality. • Supply risk closure and recovery plan adherence. • Customer claims, complaints and service issue closure timeline. • Master data hygiene, process compliance and dashboard / digital tool adoption. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding." #LI-Onsite

Local Pune candidates are eligible for this position; if you are not from Pune, please skip this as we are only seeking local applicants. REPORTING RELATIONSHIP POSITION REPORTS TO: AREA / REGIONAL HEAD - SALES DEPARTMENT: SALES POSITION LOCATION: PUNE POSITION SUMMARY We are looking for a agile and result-oriented Sales Manager with experience in sourcing secured loans, particularly in Affordable Housing Loans (HL) and Micro & Small Loan Against Property (LAP) segments. The ideal candidate will have strong market knowledge, an existing network of DSAs/connectors, and prior experience with reputed NBFCs or Banks. The candidate must be capable of driving business within defined ticket sizes up to 1 Cr for HL and 75 Lacs for LAP. JOB RESPONSIBILITIES Source current business for secured lending products (Affordable Housing Loans and LAP) through DSAs, connectors, and other sourcing channels. Ensure acquisition of customers with ticket sizes up to 1 Cr (HL) and 75 Lacs (LAP). Build, manage, and enhance relationships with DSAs, connectors, and other channel partners to ensure continuous lead flow. Conduct field visits to understand customer needs and assess property documentation and profiles. Drive monthly targets for business acquisition, disbursement, and revenue generation. Ensure adherence to credit policies, documentation, and compliance requirements. Maintain a healthy lead pipeline and conversion ratio. Coordinate with credit, operations, and legal teams to ensure smooth processing and turnaround time (TAT). Stay updated on competitor offerings and market trends. EDUCATINAL QUALIFICATION, KNOWLEDGE, SKILLS AND ABILITIES Desired Candidate Profile: Experience: 24 years of relevant experience in sourcing secured loans (HL/LAP), especially from the Affordable Housing and Micro-LAP segment. Industry: Candidates currently working or previously associated with prominent NBFCs, or Banks will be preferred. Network: Strong existing relationships with DSAs, connectors, and field agents in the local market. Skills: Strong negotiation and interpersonal skills. Good understanding of secured lending products and related documentation. Ability to work under pressure and meet business targets. Positive communication and presentation skills. Educational Qualification: Graduate/Postgraduate in any discipline. MBA/PGDM in Sales/Marketing/Finance will be an added advantage. .

About Anant National University: Anant National University, India’s Premier Design University, is dedicated to training students to devise solutions for global problems through creative thinking. Our DesignX way is unique in helping young designers develop a better understanding of the context we live in through community immersion, innovation and collaboration. The core of our pedagogy is sustainable design multiplied by a host of knowledge disciplines and technology to make problem solving impactful. Our multidisciplinary undergraduate, postgraduate and doctoral programmes in design, architecture, climate action and visual arts harness the knowledge from various disciplines and traditional practices to integrate it with cutting edge technology to address diverse challenges. About Department: The Marketing & Communications function is responsible for building the university’s brand, driving admissions-led marketing, and strengthening institutional visibility and credibility. PR will play a critical role in shaping external perception through high-quality media engagement, thought leadership, and narrative-driven storytelling. All PR efforts are anchored in the university’s positioning “Come, Create the New”, reinforcing its positioning as a leading design-focused institution. Detailed Job Description is available in the link below: Asst. Manager/Sr. Executive – Performance Marketing