Customer Support Executive Jobs

Team Lead — Corporate Events & Sales | Pune GSS Location: Pune, India Work Mode: Work from Office, 5 days a week Experience: 6–10 years Team: 7 Corporate Event Planners + 1 Operations Executive Working Hours: Aligned to UAE business hours Weekly Off: Any 2 days of the week The Role We are looking for a Team Lead to lead our corporate events team and own its commercial performance. You will manage 7 planners and 1 operations executive, with your primary focus on hitting revenue and margin targets, improving conversion, coaching planners to sell better, and maintaining high delivery standards. This is a player-coach role. You will personally stay close to important opportunities and client situations while helping the team consistently perform at a higher level. You don't need to build a large operations function. You need to build a high-performing sales and event-planning team. Key Roles & Responsibilities 1. Own Team Revenue & Performance • Own monthly team targets for revenue, gross margin, conversion and productivity. • Break targets into clear individual planner goals and track performance through live dashboards. • Identify performance gaps early and put corrective actions in place. • Run regular pipeline, conversion and performance reviews. • Escalate risks with a diagnosis and proposed solution, not just the problem. 2. Coach the Team to Sell Better • Coach planners on qualification, discovery, proposals, pricing, negotiation, follow-up and closing. • Review live opportunities and help unblock difficult deals. • Identify what separates high performers from low performers and replicate those behaviours across the team. • Develop underperforming planners through clear expectations, coaching and follow-through. • Build a culture of ownership, urgency and commercial discipline. 3. Stay Close to Clients & Sales • Personally handle selected high-value opportunities and important client escalations. • Support the team on complex negotiations and strategic accounts. • Ensure planners are selling profitable events, not just chasing topline revenue. • Maintain strong client relationships and drive repeat business. 4. Maintain Event-Planning Quality • Use your event and venue expertise to challenge proposals, commercials and delivery plans where required. • Help planners anticipate operational risks before they reach the client. • Ensure strong handover from sale through event delivery and closure. 5. Help us Improve Through AI & Product • Drive adoption of our AI tools across the team. • Identify where AI, automation or better workflows can improve sales productivity and conversion. • Share structured feedback with Product based on real planner and client problems. • Help the team adapt quickly as our systems and workflows evolve. Must Have • 6–10 years of total experience • 2–3+ years managing a team of 6+ • Experience in corporate events, MICE, hospitality, hotel banquets, event production, travel, events agencies or another relevant customer-facing commercial environment • Proven experience personally owning a sales/revenue target • Experience coaching and improving sales performance within a team • Strong understanding of revenue, gross margin and conversion • Strong spoken and written English • Comfortable working with dashboards, CRM and performance data • Strong problem-solving mindset and comfort operating without a perfect playbook Good to Have • UAE / GCC / international B2B client exposure • Experience leading event planners or corporate-event sales teams • Strong venue, supplier or MICE network • Experience using AI meaningfully in day-to-day work • Experience working with Product, technology or automation teams • Experience building or improving sales processes and SOPs Compensation & Logistics Compensation: ₹12 LPA fixed + monthly performance-linked incentives tied to commercial and team-performance KPIs Location: Pune Work Mode: Work from Office, 5 days a week Working Hours: UAE business hours Weekly Off: Any 2 days of the week, not Saturday–Sunday Please apply only if the shift pattern and non-weekend weekly off genuinely work for you.

Customer Management Executive — Content, Marketing & Branding | Machine Maker About Machine Maker Machine Maker is a Pune-based B2B media house — \"The Voice of Manufacturing\" — dedicated to India's manufacturing sector. Over 16 years, we've built a team of 30 across editorial, video, production, sales, and client servicing, producing a print magazine, digital content, video, exhibitions, and brand partnerships for manufacturing and industrial clients across the country. About the Role We're looking for a Customer Management Executive to help manage and grow our Marcom, retainership, and brand-partnership client accounts. This isn't a purely operational account-management role — you'll be closely involved in the content, marketing, and branding side of what we deliver for clients, working alongside our Customer Management and Production teams to make sure every account gets work that's on-brand, on-brief, and on time. Key Responsibilities Own day-to-day coordination for a portfolio of Marcom/retainership and brand-partnership client accounts, working closely with the Customer Management team. Understand each client's brand, industry, and marketing goals, and translate them into explicit briefs for our content, video, and design teams. Review and shape client-facing content — LinkedIn posts, decks, proposals, campaign copy — for quality, tone, and brand consistency. Coordinate across content, video, and sales teams to keep deliverables and timelines on track. Track account health and deliverables, and flag risks or opportunities early. Support in spotting upsell and renewal prospects within existing accounts. Build a working understanding of each client's industry and the broader manufacturing/B2B landscape we operate in. What We're Looking For 3–4 years of experience in client/account management, content marketing, or branding — ideally at a media, marketing, communications, or agency setting. Excellent written and verbal English communication; strong, confident content writing skills. Solid grounding in marketing and branding fundamentals, and genuine interest in content strategy. Comfortable managing client relationships directly and professionally. Organised and detail-oriented, able to juggle multiple accounts and deadlines at once. Strong academic record; a bachelor's degree required. Prior exposure to B2B, industrial, or manufacturing-sector clients is a plus, not a must. Location & Work Mode: Wakad, Pune (work from office)

Receptionist / Front Office, Security Coordination Executive Job Description Position Summary: We are seeking a professional, customer-focused, and highly organized Receptionist to serve as the first point of contact for employees, visitors, customers, and external stakeholders. This role is responsible for managing front desk operations, visitor management processes, communication channels, and supporting emergency response communications. The successful candidate will work closely with the Physical Security team, Global Workplace Services (GWS), and business leadership to ensure a secure, secure, and welcoming workplace environment. Front Desk & Visitor Management • Serve as the primary point of contact for all visitors, guests, vendors, and contractors entering the facility. • Manage visitor registration, badge issuance, access verification, and check-in/check- out procedures. • Maintain accurate visitor logs and ensure compliance with company security policies. • Coordinate VIP visits and executive guest arrivals. Telephone & Communication Management • Manage incoming telephone calls and route inquiries appropriately. • Respond professionally to employee, customer, and vendor inquiries. • Support office-wide communications and announcements as required. Email & Administrative Support • Manage shared reception and workplace email inboxes. • Coordinate meeting room bookings and visitor notifications. • Maintain records, reports, and workplace documentation. Emergency Communication & Response Support • Support emergency communications during incidents, evacuations, and business continuity events. • Assist Security and Facilities teams during emergencies. • Participate in emergency drills and preparedness programs. Security Team Collaboration • Act as an integral member of the Physical Security team. • Support access control, badge management, and workplace security initiatives. • Report security concerns and maintain confidentiality of sensit

Company Description ARC Enterprises is an ISO-certified manufacturing company specializing in precision machining of automotive, Oil & Gas and Aerospace components. The organization delivers high-quality, high-precision parts through advanced machining capabilities and strict quality standards. With a strong focus on reliability, accuracy, and global manufacturing excellence, ARC Enterprises supports complex engineering needs across industries. The company serves both domestic and international clients, offering efficient and scalable solutions tailored to diverse market requirements. Team members join a performance-driven environment that values technical expertise, continuous improvement, and customer satisfaction. Role Description This is a full-time, International Sales Executive role based in the Pune Division. The position is responsible for identifying and developing international business opportunities, managing sales pipelines, and building long-term relationships with global clients. Day-to-day activities include prospecting new markets, preparing proposals and quotations, negotiating contracts, and coordinating with internal production and logistics teams to ensure timely delivery and customer satisfaction. The role also involves maintaining accurate sales documentation, tracking performance against targets, and providing regular sales reports and market feedback to leadership. The International Sales Executive will represent ARC Enterprises at industry events and client meetings, promoting the company's capabilities and supporting strategic growth in key regions. Qualifications • Candidates should possess strong International Sales and Sales skills focused on industrial or manufacturing markets with minimum of 3 years of experience. • Candidates should possess International Business knowledge to navigate global markets, trade regulations, and cross-cultural communication. • Candidates should possess Customer Service skills to handle inquiries, resolve issues, and maintain high client satisfaction. • Candidates should possess Account Management skills to develop, retain, and grow key international accounts. • Relevant qualifications such as a bachelor's degree in Business, Engineering, International Trade, or a related field. • Experience in automotive or aerospace manufacturing sales, including familiarity with B2B technical products, is highly beneficial. • Strong negotiation, presentation, and analytical skills, with the ability to meet sales targets and deadlines.

About us Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*. For more information, please visit our website https://wework.co.in/ About the Role As a Front Desk Executive at WeWork India, you’ll be the face of our community—welcoming members and guests, managing front desk operations, supporting digital products, and ensuring smooth day-to-day functioning. You’ll also help foster a vibrant, team-oriented environment by engaging with members and assisting in events and activities. Roles and Responsibilities: Front Desk Management: - Greet members, guests, and visitors with a warm and welcoming attitude. - Handle inquiries and provide information about WeWork services and amenities. - Manage incoming calls and direct them to the appropriate person or department. Community Bar Operations: - Oversee the Community bar, ensuring it is well-stocked and organized. - Assist members with coffee and beverage services, maintaining a clean and inviting space. - Foster a social and collaborative atmosphere at the Community bar. Keycard Activation and Access Control: - Activate keycards for new members and ensure proper access control. - Troubleshoot and address any keycard-related issues promptly. - Collaborate with the technology team to manage digital products check-in. Check-in and Guest Management: - Manage the check-in process for members and guests. - Ensure accurate recording of guest information and purpose of visit. - Coordinate with the security team to monitor and authorize entry of visitors. Digital Product Support: - Assist members with the use of digital products, including mobile apps and workspace technology. - Provide basic troubleshooting for common technical issues. - Collaborate with the IT support team for more complex technical problems. Administrative Tasks: - Perform general administrative duties, including mail and package handling. - Maintain a tidy and organized front desk area. - Assist with scheduling and coordination of events or meetings within the workspace. Member Engagement: - Build positive relationships with members, fostering a sense of community. - Actively listen to member feedback and address concerns or suggestions. - Promote and participate in community events and activities. Experience and Qualifications - Previous experience in customer service or front desk management preferred. - Excellent communication and interpersonal skills. - Ability to multitask and handle various responsibilities simultaneously. - Tech-savvy with a basic understanding of digital products. - Positive attitude and a passion for creating a vibrant and collaborative community Equal Opportunity Employer WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing competitive compensation, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

We are looking for a Sales Executive to support day-to-day sales activities, interact with potential customers, follow up on leads, and assist in converting enquiries into sales. Freshers are welcome to apply. Key Responsibilities Handle customer enquiries and provide relevant product information. Follow up with potential customers through calls and messages. Generate and manage sales leads. Understand customer requirements and suggest suitable products or services. Assist in closing sales and achieving business objectives. Maintain customer and lead records. Build and maintain good customer relationships. Coordinate with the internal team for smooth sales operations. Prepare basic sales reports and follow-up updates. Skills & Qualifications Freshers are welcome to apply. Graduate in any discipline preferred. Positive attitude and willingness to learn. Customer-focused approach. Good interpersonal and convincing skills. Ability to work independently and as part of a team. Basic knowledge of MS Office/Google Sheets is an advantage. Job Details Experience: 0–2 Years Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭-𝟯 𝗟𝗣𝗔) Experience: 1+ yrs Location: Pune, Maharashtra, India Job Type: Full-time We are looking for a proactive and results-oriented Marketing Executive to support sales and marketing initiatives and contribute to business growth through effective customer engagement, digital marketing, and market development activities. The ideal candidate will have a good understanding of sales and marketing, digital marketing, customer communication, and MS Office. This role is suited for someone who can support marketing campaigns, generate leads, coordinate with customers and internal teams, and contribute to improving brand visibility and sales opportunities. Key Responsibilities • Support day-to-day sales and marketing activities to generate leads and business opportunities. • Identify and research potential customers, markets, industries, and business prospects. • Assist in developing and executing marketing campaigns across online and offline channels. • Support digital marketing initiatives across social media, email, websites, search, and other relevant platforms. • Generate, qualify, and maintain leads through various marketing and sales channels. • Conduct outbound communication through calls, emails, social media, and other appropriate channels. • Follow up with prospects and support the sales team throughout the customer acquisition process. • Maintain accurate records of leads, prospects, customer interactions, and marketing activities. • Assist in preparing marketing presentations, proposals, brochures, reports, and other promotional materials. • Use MS Excel, Word, and PowerPoint to prepare reports, presentations, data sheets, and marketing documents. • Track campaign performance, lead generation, customer engagement, and other relevant marketing metrics. • Support website and social media content updates and coordinate with internal or external creative teams when required. • Conduct basic market and competitor research to identify trends, customer needs, and business opportunities. • Coordinate with sales and other departments to ensure timely execution of marketing initiatives. • Assist with customer meetings, promotional activities, exhibitions, events, and other business development initiatives. • Maintain marketing databases, contact lists, campaign records, and other relevant documentation. • Provide regular updates on marketing activities, lead status, campaign performance, and customer feedback. • Identify opportunities to improve marketing processes, lead generation, customer engagement, and overall sales support. • Stay updated on emerging digital marketing trends, tools, platforms, and best practices. What Makes You a Great Fit • 1+ years of experience in marketing, sales and marketing, digital marketing, business development, or a related role. • Good understanding of sales and marketing principles, lead generation, customer engagement, and business development. • Practical knowledge of digital marketing channels such as social media, email marketing, search, websites, and online campaigns. • Strong proficiency in MS Office, particularly Excel, Word, and PowerPoint. • Good communication and interpersonal skills with the ability to interact confidently with customers and internal stakeholders. • Strong written and verbal communication skills. • Ability to conduct basic market research, analyse information, and identify potential business opportunities. • Good organisational and time-management skills with the ability to manage multiple tasks and deadlines. • Comfortable working with lead databases, spreadsheets, CRM systems, and digital marketing platforms. • Proactive, self-motivated, and willing to take ownership of assigned marketing and sales activities. • Strong attention to detail and ability to maintain accurate records and reports. • Ability to work collaboratively with sales, marketing, and cross-functional teams. • Willingness to learn new digital marketing tools, technologies, and industry practices. • A customer-focused and target-oriented approach with a strong interest in building a career in sales and marketing.

Provides Clerical/administrative support to senior leaders in our plants, functions or groups in the organization. May support a specific function/team and perform specialized administrative functions. Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc. Receives, screens and directs incoming calls, visitors, mail and e-mail. Maintains files, records, calendars and diaries. May arrange business travel, coordinate meeting arrangements, and/or track expenses. May provide training to department personnel on administrative processes which they support. Ensure required documentation is completed and maintained. Company transportation and security management. Business Support: Performs administrative or clerical work in an office setting. Work is defined by established approaches. Work may be specialized in a particular discipline, such as general accounting, customer service. Uses administrative, data organizing, planning, and coordination skills to complete work Job requires little or no prior relevant training or work experience before hire. Works under close supervision with little autonomy. Works within clearly defined methods and tasks that are described in detail. Performs simple, routine and repetitive tasks. Resolves routine issues with more experienced employees or with supervisory guidance and approval. This is the Entry level for employees with little to no experience. An Admin Executive plays a vital role in ensuring the smooth operation of an organization's administrative functions. Their primary responsibilities include managing office systems and supervising administrative activities to support the day-to-day operations of the company. Key duties may include: Office Management: Overseeing the overall administrative functions of the office, ensuring that systems are efficient and processes are streamlined. Facilities Management: Coordinating maintenance and repairs of office equipment and facilities, managing relationships with vendors and service providers, and ensuring that all facilities meet health and safety standards. Record Keeping: Maintaining accurate and organized files, handling confidential documents, and managing data entry tasks. Communication: Serving as the point of contact for internal and external communications, managing phone calls, email correspondence, and mail distribution. Scheduling: Coordinating calendars, arranging meetings, and planning events. This includes booking venues, organizing catering, and preparing meeting materials. Inventory Management: Monitoring office supplies and equipment, placing orders when necessary, and negotiating with suppliers to ensure cost-effective purchasing. Financial Tasks: Assisting with budget preparation, processing invoices, and handling petty cash. May also assist with basic bookkeeping and account reconciliation. Support to Senior Management: Providing direct administrative support to executives, which may include scheduling appointments, preparing reports, and handling travel arrangements. Human Resources Assistance: Assisting with basic HR functions like recruiting, onboarding, and maintaining employee records as needed. Projects and Special Assignments: Taking on special projects, conducting research, and providing support for various initiatives within the organization. An Admin Executive must be highly organized, detail-oriented, and capable of multi-tasking effectively. Strong communication and interpersonal skills are essential, as is proficiency with office software and tools. A bachelor's degree in business administration, management, or a related field is often preferred. Previous experience in an administrative role is typically required, demonstrating a track record of managing office environments effectively. Location(s): India City/Cities: Pune Travel Required: 00% - 25% Relocation Provided: Yes Job Posting End Date: September 13, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Platform Architect Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Infrastructure Engineering team is looking for a Senior Platform Architect to lead the design and evolution of secure, scalable, and resilient enterprise infrastructure platforms that power Mastercard's critical business services. The ideal candidate is a strategic technology leader with deep expertise in enterprise architecture, infrastructure engineering, and cloud technologies. They are highly collaborative, intellectually curious, and passionate about solving complex technical challenges while driving innovation, operational excellence, and platform modernization. This individual excels at partnering across engineering, security, and product organizations to deliver scalable solutions that enable business growth and provide exceptional customer experiences. Role • Lead the architecture, design, and delivery of highly available, scalable, and secure enterprise infrastructure solutions across on-premises, hybrid, and cloud environments. • Partner with Engineering, Network, Security, Cloud, Database, Middleware, Product, and Program Management teams to develop infrastructure solutions that support business and technology strategies. • Drive infrastructure solution delivery from initial business engagement through architecture reviews, financial approvals, procurement, implementation, operational readiness, and production deployment. • Design resilient networking, application delivery, and security architectures utilizing enterprise technologies including load balancing, web application firewalls, API gateways, and distributed infrastructure platforms. • Lead infrastructure modernization initiatives focused on automation, Infrastructure-as-Code (IaC), platform standardization, performance optimization, resiliency, and operational excellence. • Develop enterprise architecture standards, technical roadmaps, and infrastructure documentation while mentoring engineering teams and promoting engineering best practices. • Ensure infrastructure solutions meet stringent requirements for security, compliance, availability, scalability, disaster recovery, and performance across mission-critical platforms. All About You Essential Knowledge, Skills & Experience • Deep expertise in enterprise infrastructure architecture across data center, hybrid cloud, and distributed computing environments. • Advanced knowledge of enterprise networking, application delivery, and infrastructure security, including Zero Trust principles and modern network architectures. • Experience designing and supporting enterprise platforms utilizing VMware, cloud technologies (AWS, Azure, GCP), load balancing, web application firewalls, API gateways, and distributed infrastructure. • Strong expertise in infrastructure automation, Infrastructure-as-Code (Terraform, Ansible), CI/CD integration, and configuration management using tools such as Git, Bitbucket, and Jenkins. • Demonstrated ability to architect and deliver highly available, resilient, and secure infrastructure solutions while collaborating effectively across cross-functional engineering and business teams. • Excellent communication and presentation skills with the ability to influence technical and executive stakeholders. Desirable or Additional Capabilities • Expertise in infrastructure performance engineering, including capacity planning, scalability testing, and performance optimization. • Advanced experience creating technical architecture documentation and executive presentations using Microsoft Visio. • Experience supporting mission-critical financial services platforms with stringent availability, security, resiliency, and regulatory compliance requirements. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.