Product Manager Jobs

• POSITION DESCRIPTION JOB TITLE : Branch Operation Manager GRADE : M/SM DEPARTMENT : Branch Banking LOCATION : Branch SUB-DEPARTMENT : NA TYPE OF POSITION : Full-time REPORTS TO : Sr. Branch Manager/Branch Manager REPORTING INTO Cashier CCR Aadhar Officers • ROLE PURPOSE & OBJECTIVE • This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping. • Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance. • Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business. • SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE • Daily cash transaction • CRL Limit • Branch Audit • Cheque stoppage/bounce • Aadhaar enrolment • Generate quality sales leads • Handling of both internal and external queries • Customer Service • KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business • Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel • Handle walk-in sales in absence of liabilities/assets sales personnel • Drive leads from walk-in customers • Handle walk-in sales in absence of liabilities/assets sales personnel • Oversee adherence to customer’s life event management at branch Customers • Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service • Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions • Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries • Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time Internal Process • Joint custodian of cash, Branch keys/vault/lockers; ensure all secured stationary are in stock and tracks usage • Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier • Approve/authorize transactions as required, check and ensure genuineness of the documents provided by the customers • Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc. • Take overall responsibility for housekeeping, physical infrastructure and IT infrastructure • Responsible for coordination of functioning and replenishment of cash in the Branch ATMs (to be decided post finalization of ATM operating model) • Coordinate activities with Regional-Fund Transfer Unit and Branch Monitoring teams • Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality • To ensure strict adherence to regulatory compliances in running the branch and report deviations to CRM, perform the role of operations risk and compliance representative at the branch and report to regional OR & compliance managers Learning & Performance • Maintain up to date & working knowledge of products/services offered in the branch. • Ensure adherence to training man-days/ mandatory training programs for self and reportees • Train the Cashier & CCR on process compliance, service quality and Branch operations • Ensure goal-setting, midyear -review and annual appraisal process within specified timelines for self and reportees • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications • UG – Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization Experience • Minimum 3-6 years’ experience in handling Banking/NBFC Operations • catering to liabilities and assert products Certifications • NA Functional Skills • Systematic; meticulous and timely customer service • Process Orientation • Multitasking ability • Knowledge of liabilities & asset products • Compliance Orientation • Technology Adept • Training Skills Behavioral Skills • Communication skills – fluent in local language & English • Managing Customer Relations • Process Orientation • People orientation • Training skills • Willingness to travel & relocation as per business requirements and career opportunities Competencies • Execution • Managing Relationships • Influencing • Decision Making • KEY INTERACTIONS INTERNAL EXTERNAL • Regional operations department • Cluster operations department • State HR • Admin & Infra team • Internal Audit department • IT • Neighbouring banks • BCs & cash management agencies • External Audit department PREPARED BY: Priyanka Pal DATE: 14-02-2024 REVIEWED BY: Jyothi Mohan DATE: 15-02-2024 LAST UPDATED BY: TM Team DATE: 07-06-2024

• POSITION DESCRIPTION JOB TITLE : Senior Branch Manager GRADE : AVP-I DEPARTMENT : Branch Banking, TASC, TPP LOCATION : Branch SUB-DEPARTMENT : Branch Banking TYPE OF POSITION : Full-time REPORTS TO : Cluster Head/Regional Head – Branch Banking REPORTING INTO Direct Reporting • BDE/AAM/AM • BSM/CA-AM • Dotted line reporting of certain Silver & Gold Branch Heads • Dotted line reporting of BOO/BOSM • ROLE PURPOSE & OBJECTIVE • This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan’s products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches. • This role monitors daily performance of branch staff and manages a team of 10 to 15 employees. • This role manages leadership reporting of BOO/BOSM & BSM. • In certain cases will have dotted line reporting of few Silver & Gold Branch Heads reporting to them • This role is assigned higher targets for their respective branches and is applicable only to Platinum & Titanium Branches. • SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE • Entire liability target for the branch • CASA Book – as per the branch • TASC Book – as per the branch • BB-FIG Book – as per the branch • Segment wise book (NR, Senior Citizen, HNI etc) – as per the branch • Number target for all the respective products. • CA • SA • TASC • Snr Citizen • HNI • NR • KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business • Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand. • This role is responsible for driving the entire business targets for liabilities assigned to the branch. • Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements • Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan’s products and services • Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches. • Monitor daily performance of branch staff. • To manage a team of 10 to 15 employees. • To manage leadership reporting of BOO/BOSM & BSM • In certain cases, they will have a dotted line reporting of few Silver & Gold Branch Heads reporting to them • Will be assigned higher targets for their respective branches. • Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews. • Ensure all deferrals taken are cleared within the specific period. • Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met Customers • Ensure customers are educated about all products/services offered by Ujjivan • Ensure courteous customer service is offered to customers by the branch staff • Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc. • Lead customer connect initiatives in the branch vicinity Internal Process • Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels • Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence, ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations & applicable laws in the branch • Monitor, control & minimize all expenses in the Branch, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality • Oversee accurate cash management and tallying of accounts in the system through the Cashier • Accountable for branch safety including security of cash/vault etc. Learning & Performance • Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch • Ensure adherence to training man-days/ mandatory training programs for self and reportees • Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees • Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team • Coordinate with state HR on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work • Ensure coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement) • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications • Graduate in Commerce/Business/Economics or related subjects. PGDM/ MBA from a Tier 2 or 3 college preferred Experience • Should have overall experience of 8-12 Years in core banking sales with good knowledge of banking products and regulatory requirements in banking. • Should have worked as a Branch Manager for at least 2-3 years. Certifications Functional Skills • Sales & marketing skills – across multiple products. • Should have managed a deposit book of 75 to 300 Cr. • Knowledge on liabilities products & unsecured loans products • Knowledge of basic accounting and finance administration • Analytical skills • Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans Behavioral Skills • Managing Customer Relations and excellent service orientation and relationship management skills • Communication Skills - fluent in the local language & English • Ability to manage teams and drive performance. Should have managed a team of 7 to 15 staff. • Achievement/Performance oriented • Product knowledge • Training Skills • Willingness to travel & relocation as per business requirements and career opportunities Competencies • Planning and Organizing • Customer Focus • Managing Relationships • Driving Execution • Collaborating • Coaching • Business Acumen • Influencing • KEY INTERACTIONS INTERNAL EXTERNAL Regional Product & Marketing team State HR Cluster Operations excellence Manager Regional Service Quality Regional Admin & Infra SPOC - ATM Regional Audit Manager Cash management agencies BC Agents Civil/Electrical infra vendors ATM vendors SLBC Other banks in vicinity Community forums PREPARED BY: Priyanka Pal DATE: 14-02-2024 REVIEWED BY: Jyothi Mohan DATE: 15-02-2024 LAST UPDATED BY: TM Team DATE: 17-02-2024

vConstruct is looking for an Assistant Project Manager – Planning to support its Construction Management – India (CMI) business unit, where vConstruct functions as a Project Management Consultant (PMC) for hyperscale data center projects in India. vConstruct currently has a team of 500+ people providing services for planning, estimation, project management, design and construction integration (design review, coordination and shop drawing workflows) and as well as enterprise functions for construction companies in USA by leveraging technologies such as BIM, Software Development, Data Science and Analytics, AI/ML etc. With a vision of transforming the construction industry by the use of technology, vConstruct aims at improving efficiency, enable predictable outcomes and making the build process a pleasurable experience for all. Assistant Project Manager - Planning for Data Center projects is responsible for developing, monitoring, and controlling integrated project schedules to ensure timely delivery of construction and commissioning activities. The role involves coordinating with clients, consultants, contractors, vendors, and internal teams to manage project sequencing, procurement tracking, progress monitoring, risk mitigation, and recovery planning while ensuring alignment with project milestones, execution priorities, and overall project objectives. Key Responsibilities o Prepare and baseline integrated master schedules for Data Center projects using Primavera P6 / Microsoft Project covering Civil, Architectural, MEP, ELV, ICT, and Commissioning activities. o Monitor project progress against baseline schedules and identify critical delays, constraints, and recovery opportunities. o Develop detailed micro schedules, recovery schedules, shutdown plans, and weekly 2-week/3-week lookahead plans. o Plan and monitor procurement schedules for long-lead mission critical equipment such as UPS, DG, Chillers, Transformers, Switchgear, CRAH/CRAC, and BMS systems. o Coordinate daily with vendors and subcontractors to review Plan vs Actual progress, manpower deployment, material status, manufacturing progress, and delivery timelines. o Coordinate with internal teams including Civil, MEP, Procurement, Design, QA/QC, Contracts, and Execution teams for timely resolution of project issues. o Manage construction sequencing and interface coordination among Civil, MEP, OEM vendors and Commissioning teams o Review contractor resource deployment, manpower histograms, productivity reports, and milestone achievements to ensure alignment with project targets. o Maintain Risk Registers, identify project risks, and monitor mitigation and closure actions. o Conduct delay analysis, schedule impact assessments, extension-of-time evaluations, and maintain delay logs o Track and monitor testing & commissioning activities including Level 1 to Level 5 commissioning and phased handover requirements. o Ensure contractual milestones and project deliverables are aligned with approved schedules and execution plans. o Support Value Engineering and time/cost optimization initiatives to improve project delivery efficiency. Coordinate with costing/budgeting teams for the same. o Review contractor schedules, resource deployment plans, productivity reports, and milestone achievements to ensure compliance with project objectives. o Optimize site logistics, material flow, and construction coordination to minimize execution bottlenecks and last-mile inefficiencies. o Establish project KPIs, planning procedures, reporting systems, and governance standards aligned with Data Center project requirements. o Present weekly and monthly project execution reviews highlighting critical path status, risks, mitigation plans, commissioning readiness, and overall project performance. o Optimize site logistics, material flow, and construction coordination to minimize execution bottlenecks and inefficiencies. o Establish project KPIs, planning procedures, reporting systems, and governance standards aligned with Data Center project requirements. Qualifications & Experience Education • B.E./B.Tech in Civil or Electrical Engineering • Master's degree in construction management – preferred Experience • 10 - 12 years of relevant industry experience. • Minimum 6 – 8 years of experience in Project Planning while based on-site • Experience of having worked in at least 2 data center projects for complete life cycle as a Planning Engineer / Assistant Project Manager – Planning Technical Requirements • Strong knowledge and hands on experience of using MS Project / Primavera • Strong understanding of overall project and construction management for hyperscale data centers • Technology-driven mindset; exposure to BIM/VDC tools is an advantage • Strong communication and coordination skills

vConstruct is looking for a Construction Manager to expand its service and product offerings to owners or contractors of construction projects in Advance Tech market in India with a specific focus on Data Centre projects. vConstruct currently has a team of 500+ people providing services for planning, estimation, project management, design and construction integration (design review, coordination and shop drawing workflows) and as well as enterprise functions for construction companies in USA by leveraging technologies such as BIM, Software Development, Data Science and Analytics, AI/ML etc. With a vision of transforming the construction industry by the use of technology, vConstruct aims at improving efficiency, enable predictable outcomes and making the build process a pleasurable experience for all. The Construction Manager will take the ownership of leading the project from inception till handover. He / She would lead a team of resources from varied technical backgrounds and also a team of other project stakeholders that would include architects, vendors, and contractors and manage the project throughout the complete lifecycle through seamless delivery of an end to end Project Management scope. Key Responsibilities 1. Project Charter o Understand the project requirements from the client and develop a detailed Project Charter that would include a broad strategy for delivering the Project Management Scope, identification of key stakeholders who would be required from the project inception till closure, define the procurement plan that is merged with the baseline schedule and spell out critical milestones that would be the guiding factor for successful project completion o Align all the key stakeholders with the Charter and prepare a draft Project Execution Plan o Collaborate with clients team and prepare a project matrix clearly defining the process for flow of information and internal approval process 2. Project Planning o Provide inputs with regards to sequencing of activities in the master schedule to include design reviews, drawing delivery schedule, procurement, equipment delivery and installation, construction sequencing and testing & commissioning plans o Guide the project Planning Manager / Engineer in finalizing the Master Schedule in the inception stage (after acceptance of Project Charter) and then finalizing the detailed project schedule in the final design concept stage (before commencement of Procurement activities) 3. High level budgeting and costing o Develop high level budget based on available details and with support from planning, civil and MEP teams during the inception stage and update the costing during different stages of the project ie from concept stage to vendor / supplier finalization. o Establish unit rates for materials and labor based on current market data and historical benchmarks o Regularly update cost database to reflect trends and regional price fluctuations 4. Tendering & Bid Support o Lead the tendering process by developing contractor / subcontractor scopes, bid assumptions, relevant tender clauses and risk allowances o Analyze tender documents, drawings, and specifications to determine labor, material, and equipment requirements o Suggest clients on tender clarifications, tender event schedule and evaluate technical submissions by vendors / suppliers in line with clients requirements o Carry out vendor / supplier evaluation (with support from project teams) with respect to technical details and project delivery o Take ownership of the Tender Event Schedule right up to the award of contract 5. Value Engineering & Cost Optimization o Plan for Value Engineering workshop during the concept design and then before design finalization stage of the project o Identify opportunities to reduce cost by suggesting alternate materials, or design modifications. o Guide the planning and design management teams to update on schedule, delivery status and change management 6. Coordination & Collaboration o Coordinate with team members during all the stages of the project to ensure plans are updated as per project status o Proactively involve in the Risk Management scope and suggest mitigation measures as and when a risk is identified so as to keep the project timelines and cost intact o Collaborate with the clients team through regular exchange of information, periodic updates and meetings, keeping them informed about the progress at different stages of the project and raising red flags as and when attention is required that needs early resolution o Coordinate with design teams to ensure design / drawing delivery is as per agreed schedule and support the team in case their delivery is getting affected due to inputs and approvals from required stakeholders o Collaborate with construction contractor right from their onboarding stage and through the construction process for a seamless execution as per plan, desired quality standards and within assigned project budget o Conduct regular reviews with key stakeholders to ensure risks are identified proactively and mitigated, project delivery plans are intact and identification of bottlenecks and early resolution o Conduct site visits, resolve RFIs, and ensure design intent during construction o Provide support to the respective teams in Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) if these activities are part of our scope 7. Change Management o Prepare a detailed change management process that is defined at the beginning of the project, approved by client and accepted by all stakeholders o Ensure the updates on change management are included as part of periodic report to the client o Review the changes that arise during different project stages with regards to the impact on cost, quality and timelines and ensure if the impact can be minimized through any value engineering initiative before it is submitted for approval to the client 8. Contract Administration o Ensure a draft contract is prepared as per project requirement and shared with the clients team for their approval o Study and prepare a draft response to any queries that arise from contractor / vendor / suppliers with regards to understanding of the contract as well as during their delivery period o Support the clients team in case of any legal issues or arbitrations raised by contractor / vendor / suppliers during their respective contract periods and help in preparing draft responses in line with related contract clause 9. Project Handover and Closeout o Coordinate with Design, Contractor and Vendor / Supplier teams with regards to their respective project timelines and ensure timely closure of their scope as per agreed timelines o Support project teams to develop a detailed Handover Document to include financial closure that is reviewed and checked in line with the project cost to completion (as per updates during the project life-cycle) 10. Continuous Improvement o Coordinate with all stakeholders to capture lessons learnt and review operational feedback that can be included as a process / project delivery improvement plan for subsequent projects. Qualifications & Experience • Education: B.E./ B.Tech in Electrical, Master / Advance Tech studies in related areas would be preferred • Experience: o 15 - 18 years of overall experience in Indian market o Should have worked with a contracting company in the last 8 – 10 years o Should have managed contracting scope as a Project Manager for complete lifecycle of at least 2 large sized data center projects • Technical Skills: o Knowledge about different construction practices (civil scope of work) and MEP equipment with regards to all the technical aspects, procurement (tendering activities) and supply chain (ordering, delivery etc), installation, testing and commissioning o Extensive knowledge regarding contractors / vendors / suppliers in Indian market o Knowledge about BIM / willingness to adopt technologies like BIM • Soft Skills: o Strong Leadership skills and ability to manage large sized teams independently o Excellent communication (verbal & written) and capability to manage client and vendor interaction o Strong planning and problem-solving skills o Willingness to learn technology / tools to enhance service delivery o Open to relocate to a different city (other than base city) for leading projects

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation. Role Overview We seek a passionate and experienced Senior Full Stack Engineer to join our dynamic team. The ideal candidate is a seasoned software engineer who excels in building complex software applications across the entire stack, particularly in single-page applications (SPA) or back-office systems. This role focuses on contributing to projects and technical initiatives. We are looking for someone eager to learn, be proactive, energetic, and understand the importance of making an impact. The Senior Full Stack Engineer will be responsible for both frontend and backend development, ensuring seamless integration and high performance of web applications. Responsibilities • Implement complex software applications, emphasizing robust and scalable solutions. • Collaborate with cross-functional teams to define, design, and ship new features. • Ensure code quality and maintainability through code reviews and adherence to design patterns. • Address and refactor legacy code, bringing it up to modern standards and practices. • Develop and maintain backend services and APIs, ensuring seamless integration with front-end applications. • Document technical specifications and system design, facilitating knowledge sharing within the team. Requirements • Excellent communication skills and the ability to work well in a team environment. • 4- 6 years of experience developing web applications in client-side frameworks such as React, Angular, or Vue.js. • Excellent understanding of JavaScript and TypeScript. • Experience working on mid/large-sized projects, particularly in single-page applications (SPA) or back-office systems. • Strong knowledge of software engineering principles and design patterns. • Understanding of backend technologies, including Python, Node.js, Express, or similar frameworks. 4+ years preferred. • Experience with RESTful API design and development. • Familiarity with database management systems such as PostgreSQL, MySQL, etc. • Strong problem-solving skills with the ability to diagnose and debug complex issues. • Experience with cloud platforms like AWS, Azure, or Google Cloud Platform. Working with Manatal • This role is based at our Bangkok office in the heart of the city center • As a team of diverse cultures and nationalities, English language proficiency is required • We enjoy collaborating in person and the team is working on-site Why you'll enjoy working with Manatal • Well-funded start-up backed by Surge & Sequoia • Be part of one of the fastest-growing B2B SaaS start-ups in the region • You will be collaborating with talented individuals in the industry • Join a lively and highly international team • Indulge in a challenging and innovative working culture • Attractive medical healthcare plan • Personal development allowance • 2 weeks of work from anywhere per year • Regular fun team-building activities • Company trip Our Tech Stack Our engineering team leverages a variety of modern technologies. While working with Manatal, you can expect to be exposed to the following stack • Infrastructure: Amazon Web Services; Kubernetes; GitOps (ArgoCD), Github Actions • Backend: Language: Python; Web Frameworks: Python frameworks including Django, Fast API; Databases: PostgreSQL, MongoDB, ElasticSearch, and Redis among others; Other: Celery, RabbitMQ among others. • Frontend: Javascript & Vue.JS Apply on our Careers Page: If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://careers.manatal.com/jobs/a41591f7-21c8-4242-a188-09e502fc951e • Get to know more about us and our product: www.manatal.com • **Watch Manatal's product demo:** https://manatal.wistia.com/medias/vobnq7lvm1 Manatal Hiring: At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process. We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

About Lead India Lead India is a Delhi bases law firm that makes professional legal assistance accessible, transparent, and client-friendly. We help individuals and businesses connect with experienced advocates for legal consultation, documentation, court matters, marriage-related services, banking disputes, consumer cases, corporate compliance, and other legal requirements. Role Overview We are looking for an experienced and result-oriented Call Center Sales Manager to lead a team of 20–25 Relationship Officers. The candidate will be responsible for maximizing lead utilization, improving conversions, training and motivating the team, monitoring follow-ups, and achieving daily and monthly sales targets. Preferred who handled credit card sales team or similar role. Key Responsibilities * Manage and supervise a calling and sales team of 20–25 members. * Ensure timely lead allocation, follow-up, and maximum lead utilization. * Set and monitor daily, weekly, and monthly conversion targets. * Review calls, lead status, bookings, and individual team performance. * Train team members in sales communication, objection handling, follow-ups, and closing. * Motivate and guide underperforming employees through regular coaching. * Improve conversion rates while maintaining a professional client experience. * Prepare daily MIS reports and share performance updates with management. * Ensure proper and timely updating of leads in the CRM. * Coordinate with legal, service, and operations teams for smooth client onboarding. * Identify process gaps and implement strategies to improve productivity and revenue. Required Qualifications * Bachelor’s degree in Business, Marketing, Management, or a related field. * Minimum 3–5 years of experience in call center sales, telesales, or lead conversion. * Proven experience managing a team of at least 15–25 employees. * Strong leadership, communication, training, and motivational skills. * Good understanding of CRM systems, lead funnels, call monitoring, and MIS reporting. * Ability to work under targets and take ownership of team performance. * Experience in legal services, education, insurance, finance, or other service-based industries will be preferred. Key Performance Indicators * Lead utilization and follow-up rate * Team conversion and booking rate * Revenue and target achievement * Call quality and CRM discipline * Team productivity and attendance * Training effectiveness and performance improvement

We are looking for an experienced Senior Software Development Engineer to join their Enterprise Integrations team. This role focuses on designing and developing secure, scalable, and resilient integration services connecting enterprise applications such as ERP, SCM, CRM, and eCommerce using AWS-based microservices built with Node.js. Minimum Qualifications • 6+ years of hands-on backend development experience, primarily using Node.js (Java and/or Python exposure is a plus). • Strong experience designing and developing RESTful APIs and backend microservices. • Hands-on experience with AWS services such as Lambda, API Gateway, RDS, S3, ECS, Glue, EventBridge, SQS, SNS, and related services. • Experience building enterprise integration solutions using AWS or middleware platforms. • Strong understanding of CI/CD practices using GitHub Actions, Jenkins, AWS CodePipeline, or similar tools. • Experience with observability and monitoring tools such as CloudWatch, Splunk, Dynatrace, and AWS X-Ray. • Knowledge of IAM, AWS KMS, Secrets Manager, and security best practices. • Experience with Infrastructure as Code (IaC) using CloudFormation, AWS CDK, or Serverless Framework. • Experience with automated testing frameworks such as Jest, Mocha, and mocking tools. • Proficiency with GitHub and Jira in Agile development environments. • Strong debugging, analytical, and problem-solving skills. • Excellent communication and collaboration skills. Preferred Qualifications • Experience with Docker, Kubernetes, AWS Fargate, or containerized applications. • Exposure to enterprise business processes such as ERP, Order-to-Cash (O2C), Order-to-Procure (O2P), Accounts Receivable (AR), or Supply Chain integrations. • Experience developing Python-based microservices. • Exposure to Generative AI, RAG, or MCP frameworks. Key Responsibilities • Design, develop, and maintain backend services and APIs using Node.js. • Build scalable AWS microservices leveraging Lambda, API Gateway, ECS, EventBridge, SQS, SNS, RDS, S3, and related services. • Ensure application performance, scalability, reliability, and cost optimization. • Troubleshoot and resolve production issues within SLA timelines. • Prepare High-Level Design (HLD), Low-Level Design (LLD), and technical documentation. • Implement monitoring, logging, and tracing using CloudWatch, Dynatrace, Splunk, and AWS X-Ray. • Build and maintain CI/CD pipelines. • Apply AWS security best practices across infrastructure and applications. • Develop Infrastructure as Code (IaC) using CloudFormation, CDK, or Serverless Framework. • Collaborate with globally distributed teams through GitHub and Jira. • Participate in code reviews, technical design discussions, and Agile ceremonies.

We are looking for an experienced Senior Software Development Engineer to join their Enterprise Integrations team. This role focuses on designing and developing secure, scalable, and resilient integration services connecting enterprise applications such as ERP, SCM, CRM, and eCommerce using AWS-based microservices built with Node.js. Minimum Qualifications • 6+ years of hands-on backend development experience, primarily using Node.js (Java and/or Python exposure is a plus). • Strong experience designing and developing RESTful APIs and backend microservices. • Hands-on experience with AWS services such as Lambda, API Gateway, RDS, S3, ECS, Glue, EventBridge, SQS, SNS, and related services. • Experience building enterprise integration solutions using AWS or middleware platforms. • Strong understanding of CI/CD practices using GitHub Actions, Jenkins, AWS CodePipeline, or similar tools. • Experience with observability and monitoring tools such as CloudWatch, Splunk, Dynatrace, and AWS X-Ray. • Knowledge of IAM, AWS KMS, Secrets Manager, and security best practices. • Experience with Infrastructure as Code (IaC) using CloudFormation, AWS CDK, or Serverless Framework. • Experience with automated testing frameworks such as Jest, Mocha, and mocking tools. • Proficiency with GitHub and Jira in Agile development environments. • Strong debugging, analytical, and problem-solving skills. • Excellent communication and collaboration skills. Preferred Qualifications • Experience with Docker, Kubernetes, AWS Fargate, or containerized applications. • Exposure to enterprise business processes such as ERP, Order-to-Cash (O2C), Order-to-Procure (O2P), Accounts Receivable (AR), or Supply Chain integrations. • Experience developing Python-based microservices. • Exposure to Generative AI, RAG, or MCP frameworks. Key Responsibilities • Design, develop, and maintain backend services and APIs using Node.js. • Build scalable AWS microservices leveraging Lambda, API Gateway, ECS, EventBridge, SQS, SNS, RDS, S3, and related services. • Ensure application performance, scalability, reliability, and cost optimization. • Troubleshoot and resolve production issues within SLA timelines. • Prepare High-Level Design (HLD), Low-Level Design (LLD), and technical documentation. • Implement monitoring, logging, and tracing using CloudWatch, Dynatrace, Splunk, and AWS X-Ray. • Build and maintain CI/CD pipelines. • Apply AWS security best practices across infrastructure and applications. • Develop Infrastructure as Code (IaC) using CloudFormation, CDK, or Serverless Framework. • Collaborate with globally distributed teams through GitHub and Jira. • Participate in code reviews, technical design discussions, and Agile ceremonies.

General Manager-Bengaluru Marriott Hotel Whitefield JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. Preferred: • General Manager experience in limited or full-service property. • Ability and willingness to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Experience Level Mid Level

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Intro: We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role As a Business Analyst within the Payments domain, you will bridge business needs and technology solutions to drive product and process improvements across payment platforms. You will work closely with clients, product teams, engineering teams, and operations stakeholders to define requirements and support successful delivery. Success in this role is measured through high-quality business analysis, effective stakeholder collaboration, and successful implementation of payment solutions. This role is based in Pune or Bangalore. What You Will Be Doing • Gather, analyze, and document business and functional requirements for payment solutions and initiatives • Translate business needs into detailed user stories, process flows, and functional specifications • Collaborate with product managers, developers, testing teams, and business stakeholders throughout delivery cycles • Facilitate requirement workshops, stakeholder discussions, and solution reviews • Analyze payment workflows, transaction lifecycles, and operational processes to identify improvements • Support solution design activities and ensure alignment with business objectives and regulatory requirements • Participate in impact analysis, gap assessments, and change management activities • Validate business requirements through testing support, user acceptance activities, and defect triage • Monitor project progress, manage requirement traceability, and communicate status to stakeholders • Contribute to continuous improvement initiatives across payment products, processes, and customer experiences Required Qualifications • 6 to 11 years of experience as a Business Analyst in financial services, fintech, or payments organizations • Strong knowledge of payment ecosystems, payment processing, and transaction flows • Experience working with payment products such as real-time payments, ACH, wires, SWIFT, card payments, or digital payments • Expertise in requirements elicitation, business process modeling, and documentation techniques • Experience creating user stories, use cases, process maps, and functional specifications • Strong analytical, problem-solving, and stakeholder management skills • Experience working in Agile, Scrum, or hybrid delivery environments • Bachelor’s degree or equivalent practical experience in Business, Finance, Information Technology, or a related field Preferred Qualifications • Knowledge of ISO 20022 payment messaging standards • Experience with payment modernization or digital transformation programs • Familiarity with SQL, data analysis, and reporting tools • Understanding of regulatory and compliance requirements within payments environments • Professional certifications such as CBAP, CCBA, Agile, Scrum, or Product-related certifications What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass